Retail Manager

University of New Mexico; Gallup (NM); On-site; USD 43,000 - 57,000; Full time

Job summary

The University of New Mexico Gallup Branch Bookstore is seeking a seasoned Retail Manager to lead daily operations, ensure excellent customer service, and manage inventory, purchasing, and staff performance. This on-site role focuses on efficient processes, budget oversight, and strong vendor relations.

The position emphasizes merchandising, promotional events, and adherence to UNM policies. Regular full-time employment provides benefits and a stable work environment at the Gallup campus.

Qualifications

• High school diploma or GED; at least 3 years of relevant experience.
• Degree above minimum education may substitute for experience on a year-for-year basis.
• Preferred: Bachelor's degree in Business or related field.
• Experience with textbook purchasing and direct textbook buyback.
• Retail management experience including purchasing, inventory control, shipping/receiving, and merchandise returns.
• Experience managing inventory, stock displays, shrinkage, and year-end inventory.
• Proficiency in retail merchandising and marketing activities.
• Supervisory experience including hiring, training, coaching, performance management.

Responsibilities

• Oversee bookstore operations including purchasing, inventory, and vendor relations.
• Supervise staff through hiring, training, and performance management.
• Prepare budgets, purchase requisitions, and financial reporting.
• Coordinate marketing, promotions, and visual merchandising.
• Maintain stock, displays, and year-end inventory accuracy.
• Represent UNM Gallup Branch at meetings and events.
• Develop records systems and enforce policies for safe operation.
• Perform miscellaneous duties as assigned.

Skills

Retail management

Budgeting

Inventory control

Vendor relationships

Staff supervision

Marketing activities

Cash handling

Customer service

Education

High school diploma or GED

Bachelor's degree in Business or related field

Tools

Prism RBS

Banner

Job description

Retail Manager

PLEASE NOTE: This position is for the UNM Gallup Branch, located in Gallup, NM, approximately 138 miles west of Albuquerque, NM.

The University of New Mexico (UNM) Gallup Branch Bookstore is seeking an experienced and customer-focused Retail Manager to oversee the day-to-day operations of our bookstore. This manager is responsible for ensuring efficient store operations while delivering an exceptional customer experience. The Retail Manager provides administrative and operational oversight of all bookstore functions, including inventory management, purchasing, sales, returns, vendor relationships, cash handling, financial reporting, and staff supervision.

Key responsibilities include, but are not limited to:

• Manages the operation of the bookstore, including purchasing of supplies and books, special orders, receiving and shipping, and return of overstocked or defective merchandise.
• Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
• Prepares purchase requisitions, and related paperwork including annual budgets and accounts payable; monitors expenditures and revenue; makes periodic scheduled and ad hoc reports of store activity.
• Develops and controls department budgets; researches and compiles administrative reports for personnel, payroll, and trade organization surveys for cost estimation and budget review.
• Oversees and coordinates department marketing activities, to include advertising and sales promotion, public relations, visual merchandising, and/or special marketing events, as appropriate.
• Oversees maintenance of stock, displays, signs, and inventory; manages year-end inventory utilizing computer to check for theft and shrinkage.
• May oversee or manage the operation of auxiliary services such as vending machines or student service areas.
• Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.
• Develops and implements systems and processes to establish and maintain records for the operating unit.
• Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
• Performs miscellaneous job‑related duties as assigned

Minimum Qualifications

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Bachelor's degree in Business or a related field.
• Experience with textbook purchasing and direct textbook buyback.
• Retail management experience, including purchasing, inventory control, shipping/receiving, and merchandise returns.
• Experience managing inventory, stock displays, shrinkage, and computerized year-end inventory.
• Demonstrated proficiency in retail merchandising, stock control, and marketing activities.
• Supervisory experience, including hiring, training, coaching, performance management, and employee relations.
• Experience with UNM policies and procedures.
• Proficiency with Prism RBS or other Bookstore Management System and Banner software.

Campus Gallup

Department Gallup Branch

Employment Type Staff

Staff Type Regular - Full-Time

Status Exempt

Pay Monthly: $3,841.07 to $5,148.00

Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.

ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required Yes. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

For Best Consideration Date 8/27/2026

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Eligible for Remote Work No