Administrative Support Assistant

The University of New Mexico; Albuquerque, Northern (NM, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

The University of New Mexico is seeking an Administrative Support Assistant for the Student Union Administration. This cross-trained, front-line role supports the Welcome Desk, Administrative Desk, Events and Planning Office, and Facilities work order system.

Responsibilities include greeting visitors, guiding to appropriate contacts, handling basic administrative tasks, scheduling and reserving rooms, and processing work orders. Summer 2026 availability is expected.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask and work independently.
• Basic computer skills and willingness to learn new systems.
• Strong organization and problem-solving skills.
• Performs miscellaneous job-related duties as assigned.

Responsibilities

• Follow established procedures and guidelines.
• Follow confidentiality guidelines.
• Crosstrain in multiple desk areas to ensure coverage and operational continuity.
• Communicate effectively with supervisors and team members.
• Maintain professionalism and friendly demeanor.
• Greet and assist students, staff, community members, and visitors with professionalism and in a friendly manner.
• Answer general questions regarding campus locations and refer people to contacts.
• Maintain a welcoming, organized environment.
• Ensure logs are up to date and maintained.
• Perform basic administrative tasks such as filing, scanning, and receiving mail.
• Support Administrative Office operations by assisting staff as needed.
• Reserve rooms and manage room reservations using EMS.
• Communicate room availability to customers.
• Process requests, inquiries, updates, and cancellations.
• Navigate work order system and place/retrieve work orders for facilities team.

Skills

Customer service

Communication

Multitasking

Independence

Basic computer skills

Organization

Problem solving

Tools

EMS

Work order system

Job description

Requisition ID: req37984

Working Title: Administrative Support Assistant

Pay: $14.00 Hourly

Campus: Main - Albuquerque, NM

Department: New Mexico Union Administration (161B)

Employment Type: Student Employment

Student Type: Work-Study

Status: Non-Exempt

Background Check Required: No

For Best Consideration Date: 10/2/2026

TheAdministrative SupportAssistant position is a cross-trained(Student Union AdministrationOffice, Events and Planning Office, and Facilitieswork order system), front-line support role that provides excellent customer serviceand administrativeassistanceacross multiple service areas within the Student Union Building. These service areasincludethe Welcome Desk, AdministrativeDesk,EventsandPlanningOffice, andtheFacilities/Maintenance team. They are the first point of contact for many who enter the Student UnionBuilding,includingstudents, staff, faculty, community members, and more.Administrative SupportAssistants answer questions, direct people to various departments or locations,understand and navigate the work order system,andassistinreserving spaces.They ensure all feel welcome and receive efficient, helpful service. The SUB is looking for a candidate that can begin SUMMER 2026.

Key Responsibilities

General

• Follow established procedures and guidelines
• Follow confidentiality guidelines
• Crosstrainin multiple desk areas to ensure coverage and operational continuity
• Communicate effectively with supervisors and team members
• Maintain professionalism and friendly demeanor

Welcome Desk Operations

• Greet andassiststudents, staff, community members, and visitors with professionalism and in a friendly manner
• Answeringgeneral questionsregardingcampus locations, referpeople toappropriate contacts, and have a working knowledge of campus information
• Maintain a welcoming, organized environment
• Ensure logs are up to date and maintained

Administrative Desk Operations

• Perform basic administrative tasks such as filing, scanning, and receivingmail.
• Support Administrative Office operations byassisting staff as needed

Event Planning Operations

• Reserving rooms
• Assistwith scheduling andmanagingroom reservations using EMS
• Communicatemeeting space availability to customers
• Process requests, inquiries, updates, and cancellations

Facilities

• Knowledgeablein navigating work order system
• Ability to place and retrieve work orders for facilities team

Required Qualifications

• Strong customer service and communication skills
• Ability to multitask and work independently
• Basic computer skills and willingness to learn now systems
• Strong organization and problem-solving skills
• Performs miscellaneous job-related duties as assigned

Preferred Qualifications

• Prior customer service oradministrativeexperience
• Prior experience with schedulingandbookingmeetings
• Prior experience withwork order systems
• Bilingualskills (English/Spanish) preferred

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisionswithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class.