Testing Center Lab Assistant

NorthWest Arkansas Community College; Bentonville (AR); On-site; USD 17,047 - 24,280; Part time

Job summary

NorthWest Arkansas Community College is seeking a part-time Testing Center Lab Assistant responsible for administering both pencil/paper and online exams. You will monitor testers to ensure adherence to security protocols and maintain an organized workspace.

Applicants should have an Associate degree and at least one year of relevant experience. A strong customer service background and time management skills are essential. The role requires a commitment of at least 6 hours on Saturdays, with potential for up to 19 hours weekly.

Qualifications

• Must have at least 1 year of experience in a specialized or related field.
• At least 2 years of customer service experience preferred.
• Self-starter with accountability for performance.

Responsibilities

• Proctor NWACC course exams and monitor testing security.
• Assist with scheduling and administration of testing programs.
• Provide customer service through various channels.

Skills

Strong time management

Customer service

Organizational skills

Education

Associate degree from an accredited institution

Tools

Student Information systems

Word processing programs

Spreadsheets

Email and other computer programs

Job description

The Testing Center Lab Assistant is a part‑time position that reports directly to the Director of Testing Services. This position is responsible for the administration of pencil/paper and online/web‑based course exams for online and traditional classes. The incumbent will also assist with the scheduling and administration of a variety of testing programs, proctor services, and certification testing. The position requires at least 6 hours of work on Saturdays, with the option of working up to 19 hours per week.

Essential Duties

• Responsible for proctoring NWACC course exams, placement tests, and accommodated assessments, while also ensuring the workspace remains organized
• Continuously monitors testers and enforces testing security procedures while administering various types of pencil/paper and computer/web-based tests for prospective and currently enrolled students
• Obtains and maintains relevant certifications to support the administration of assessments associated with community proctoring services, including CLEP, Meazure Learning, PearsonVue, Kryterion, and PROV
• Must have the ability to work Saturdays from 7:30am - 1:30pm
• Delivers prompt and high‑quality customer service by responding to inquiries about Testing Services through phone, email, and in‑person interactions
• Regular, reliable and non‑disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others
• Works as a liaison between the Testing Center and faculty while assisting students in the center
• Assists with the reception desk as needed which includes checking in students, verifying identification, assisting students with making appointments, completing the proper paperwork for community proctoring services (Pearson, CLEP, etc)
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college

Rate of Pay

$15.00 hourly

Completed applications received by 7/15/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position.

Minimum Qualifications

• Associate degree from an accredited institution of higher education
• At least 1 year of experience in a specialized or related field applicable to work performed

Preferred Qualifications

• At least 2 years of customer service experience
• At least one year of experience working at an academic testing center

Knowledge, Skills, and Abilities

Must be a self‑starter who takes accountability for performance while requiring minimal supervision

Strong time management, multi‑tasking, and organizational skills

Knowledge of Student Information systems, word processing programs, spreadsheets, email and other computer programs

Ability to build relationships with individuals and teams across the institution and campus

Physical Demands / Work Environment

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking

Constantly:

• Hearing
• Repetitive motion
• Talking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions

The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.

Equal Opportunity Employer

NWACC is an Equal Opportunity Employer, please see our EEO policy.