Part-Time Testing Center Supervisor

Washtenaw Community College,; Ann Arbor (MI); On-site; USD 20,664 - 30,307; Part time

Job summary

Washtenaw Community College is seeking a Part‑Time Testing Center Supervisor to oversee evening and weekend operations, including exams, entry assessments, GED administration, and staff supervision. The role ensures a secure, professional testing environment while guiding staff and addressing concerns with instructors and students.

The position requires supervisory experience, strong communication skills, and the ability to work with AI-supported tools.

Qualifications

• Equivalent of three (3) years of successful work experience in an educational or business setting.
• Equivalent of two (2) years of supervisory experience.
• Proficiency in Microsoft Office software; familiarity with learning new software.
• Strong interpersonal and communication skills to deal effectively with students, faculty, and staff across all areas of the College.
• Ability to work collaboratively and contribute to a team effort.
• Must be able to stand for long periods of time.
• Ability to use workplace technology and AI-enabled tools, with confidentiality and ethical use.

Responsibilities

• Supervise evening and weekend Testing Center operations, including opening and closing procedures, managing student flow, and payment verification for non-student clients.
• Act as second in command to the Testing Center Manager and provide support as needed.
• Supervise, train, schedule, and delegate work for staff and proctors.
• Intervene to resolve customer complaints and ensure a professional service environment.
• Maintain a secure, professional testing environment and promote integrity and student success.
• Assist with developing informational materials and communications about testing services.
• Administer and proctor exams (computerized and paper-based) per guidelines and external requirements.
• Gather data, prepare reports related to Testing Center operations and accreditation.

Skills

Interpersonal skills

Team collaboration

Education

Three years work experience in education or business

Tools

Microsoft Office

Job description

Part‑Time Testing Center Supervisor

Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.

The Part‑Time Testing Center Supervisor is responsible for the supervision and operations of the Testing Center during evenings and weekends, including academic testing, entry assessment activities, GED administration, large‑scale class testing, staff supervision, and day‑to‑day functions. This position reports to the Manager of the Testing Center. Candidates must not be a current WCC student.

Responsibilities

Supervisory Duties

• Supervise evening and weekend Testing Center operations, including opening and closing procedures, managing student flow, and assisting with scheduling and payment verification for non‑student clients.
• Act as second in command to the Testing Center Manager; provide support as needed.
• Supervise, train, schedule, and delegate work for full‑time and part‑time staff, and proctors.
• Intervene and resolve customer complaints from students, faculty, and visitors to ensure a professional service environment; deescalate heightened emotions and move complaints to resolution and reporting.
• Make independent decisions to resolve concerns of staff, faculty, and customers; report to Manager.
• Address academic integrity concerns and guide staff through intervention, communication, and reporting.
• Maintain a secure, professional, and supportive testing environment that promotes integrity and student success.
• Recommend and assist with implementing improvements to Testing Center operations and procedures.
• Develop and maintain technical manuals and procedural documentation for Testing Center staff and proctors.
• Assist with developing informational materials and communications to inform students and faculty about assessment and testing services.
• Complete special projects to support the Testing Center’s accreditation, operations management, and goals.

Secondary Duties

• Administer and proctor both computerized and paper‑based examinations in accordance with instructor guidelines, Testing Center procedures, and external agency requirements.
• Administer placement, make‑up, online, group, and standardized tests including ACCUPLACER, ALEKS, CAMLA, GED, TEAS, and other secure or high‑level tests.
• Oversee entry assessment activities, including traditional and nontraditional assessments.
• Ensure the secure receipt, delivery, storage, administration, return, and reporting of all exam materials and confidential testing information.
• Maintain a secure, professional, helpful, and courteous testing environment; monitor testing rooms to prevent and detect cheating and misconduct.
• Detect, document, investigate, and report testing irregularities and academic dishonesty; meet with instructors and academic administrators to resolve cases.
• Develop and maintain databases, testing records, reports, and documentation; enter and retrieve information using the Testing Center’s information system.
• Provide guidance to test takers by explaining procedures, test results, and score reports.
• Communicate effectively with students, faculty, staff, and outside testing agencies.
• Obtain and maintain certifications from external testing agencies (e.g., Prometric, ETS, Pearson VUE) to administer secure, revenue‑generating exams; complete annual recertification requirements.
• Identify system errors, create support cases, and collaborate with technical support teams to troubleshoot and resolve application issues.
• Handle and process confidential candidate information in accordance with security and privacy regulations.
• Complete special projects to support the Testing Center’s accreditation, operations management, and goals.
• Gather and compile data and prepare semester and annual reports related to Testing Center operations.
• Utilize technology, including AI‑enabled tools and software, to support the effective performance of assigned duties, enhance productivity, improve communication, and support decision‑making while ensuring compliance with confidentiality requirements, institutional policies, procedures, and applicable regulations.
• Other duties as assigned.
• Regular attendance on campus is required for this position. Remote work is not available for this position.
• Must be available to work evenings and Saturdays.

Work Hours

Shifts will be assigned evenings and Saturdays.

Minimum Qualifications

• Equivalent of three (3) years of successful work experience in an educational or business setting.
• Equivalent of two (2) years of supervisory experience.
• Proficiency in Microsoft Office software; familiarity with learning new software.
• Strong interpersonal and communication skills to deal effectively with students, faculty, and staff across all areas of the College.
• Ability to work collaboratively and contribute to a team effort.
• Must be able to stand for long periods of time.
• Ability to use workplace technology relevant to the position, including the capacity to learn and appropriately leverage emerging AI‑supported tools. Ability to assess the accuracy and reliability of AI‑generated content, maintain confidentiality, and apply sound judgment and ethical practices in the use of technology.

Washtenaw Community College is an Equal Opportunity Employer. The college does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity, or gender expression.