Testing Center Lab Assistant

NorthWest Arkansas Community College; Arkansas; On-site; USD 17,047 - 24,280; Part time

Job summary

NorthWest Arkansas Community College is seeking a part-time Testing Center Lab Assistant located in Arkansas. The position involves administering both pencil/paper and online exams, while actively supervising testing programs and ensuring compliance with testing security.

Successful candidates will have an Associate degree and at least one year of relevant experience. Strong customer service and organizational skills are essential. The role offers flexible working hours with a pay rate of $15.00 per hour.

Qualifications

• At least one year of experience in a specialized or related field applicable to work performed.
• Self-starter who takes accountability for performance with minimal supervision.

Responsibilities

• Proctor NWACC course exams and accommodate assessments.
• Maintain a clean, organized workspace.
• Continuously monitor testers and enforce testing security procedures.
• Provide high-quality customer service in person and online.
• Assist with the reception desk.
• Perform additional duties to support departmental goals.

Skills

Customer service

Time management

Organizational skills

Knowledge of Student Information Systems

Education

Associate degree

Job description

The Testing Center Lab Assistant is a part‑time position that reports directly to the Director of Testing Services. The role involves administration of pencil/paper and online/web‑based course exams for both online and traditional classes, scheduling and supervising testing programs, proctor services, and certification testing. This position requires at least 6 hours of work on Saturdays, with an option to work up to 19 hours per week.

Responsibilities

• Proctor NWACC course exams, placement tests, and accommodated assessments.
• Maintain a clean, organized workspace.
• Continuously monitor testers and enforce testing security procedures for pencil/paper and computer/web‑based tests.
• Obtain and maintain certifications for community proctoring services such as CLEP, Meazure Learning, PearsonVue, Kryterion, and PROV.
• Work Saturdays from 7:30 a.m. to 1:30 p.m.
• Provide high‑quality customer service via phone, email, and in‑person interactions regarding Testing Services.
• Maintain reliable attendance and build collaborative relationships.
• Liaise between the Testing Center and faculty, assisting students as needed.
• Assist with the reception desk: checking in students, verifying identification, scheduling appointments, and completing paperwork for community proctoring services.
• Perform additional duties as assigned to support departmental and college goals.

Minimum Qualifications

• Associate degree from an accredited institution of higher education.
• At least one year of experience in a specialized or related field applicable to work performed.

Preferred Qualifications

• At least two years of customer service experience.
• At least one year of experience working at an academic testing center.

Knowledge, Skills, and Abilities

• Self‑starter who takes accountability for performance with minimal supervision.
• Strong time‑management, multi‑tasking, and organizational skills.
• Knowledge of Student Information Systems, word processing, spreadsheets, email, and other computer programs.
• Ability to build relationships with individuals and teams across the institution and campus.

Physical Demands / Work Environment

• Frequent: manipulate items with fingers (keyboarding), sitting, standing, walking.
• Constant: hearing, repetitive motion, talking.
• Requires close visual acuity for tasks such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading, and visual inspection at close distances.
• The work environment is a professional office setting with moderate noise, lighting, and temperature control, occasionally requiring visits to other areas. The environment may vary from moderate to louder noise levels and light physical activity.

Compensation

Rate of pay: $15.00 per hour.

Application Information

Completed applications received by 7/15/2026 will be assured full consideration. Late applications will be reviewed as necessary to fill the position.

EEO Statement

NWACC is an Equal Opportunity Employer. NWACC is an equal opportunity, affirmative action institution and welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation, or gender identity.