Test Center Proctor & Guest Services Lead

Prometric; Philadelphia (Philadelphia County); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

12 Paid Holidays Off

No quotas

Office setting environment

No inventory, stocking, floor moves or

Paid training

Sick time prorated

401K

Employee Assistance Program

Vision

FSA

Job summary

Prometric is seeking a Test Center Administrator to manage day-to-day front-line operations at our West Philadelphia test center. You will greet examinees, verify IDs, monitor exams, and enforce center policies to ensure exam integrity.

The role supports a fast-paced environment with strict standards and a focus on seamless candidate experience. This part-time position (20 hours/week) requires flexibility for scheduling, including weekends, and a commitment to accuracy, security, and

Qualifications

• Minimum of one year of customer service experience
• Must be 18 years of age to qualify
• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (MS Office, Outlook)

Responsibilities

• Greet examinees and verify identification
• Maintain and apply expert knowledge of test center policies, practices and procedures
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• Digitally scan and record candidate fingerprint identification

Skills

Customer service

Communication

Reporting

Multitasking

MS Windows

Education

High school diploma or equivalent

College experience a plus

Job description

Prometric is seeking a Test Center Administrator to manage day-to-day front-line operations at our West Philadelphia test center. You will greet examinees, verify IDs, monitor exams, and enforce center policies to ensure exam integrity.

The role supports a fast-paced environment with strict standards and a focus on seamless candidate experience. This part-time position (20 hours/week) requires flexibility for scheduling, including weekends, and a commitment to accuracy, security, and