Test Center Operations Lead

Prometric Ireland Limited; McAllen (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

12 Paid Holidays Off annually

No selling or quotas

Office setting environment

Paid training

Sick time prorated based on start date

401K

Employee Assistance Program

Vision

FSA

Legal

Job summary

Prometric Ireland Limited in McAllen, TX seeks a Test Center Manager to lead the center operations, staff, and security while ensuring exam integrity and client standards. This front-line role drives performance, cost awareness, and compliance in a fast-paced testing environment.

The role requires managing Test Center Administrators, scheduling, and implementing policies, with focus on high-quality service and regulatory compliance.

Qualifications

• Ability to communicate with candidates effectively and with professionalism and authority.
• Ability to learn and apply verbal and written operational instructions.
• Ability to make decisions using appropriate situational judgement.
• Ability to write detailed, accurate and professional reports and correspondence.
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation.
• Familiar with Microsoft Windows-based computer programs and applications (MS Office, Outlook).
• Availability - Should be flexible to work various days and times including evening and weekends.
• Ability to effectively manage situations that require conflict resolution.

Responsibilities

• Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
• Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators.
• Understand how test center operating costs impact Prometric’s key financial and business drivers.
• Educate staff on the rationale behind the key performance levers and coach staff to achieve targets.
• Supervise security/verification procedures of test candidates arriving for registration.
• Responsible for hiring and training of new Test Center Administrators.
• Review and approve timesheets and expenses for all staff.
• Provide security at the testing facilities by ensuring all locks and security systems are properly used.

Skills

Communication

Operational instructions

Decision making

Reporting

Multi-tasking

MS Office

Availability

Conflict resolution

Education

High school diploma

College experience a plus

Job description

Prometric Ireland Limited in McAllen, TX seeks a Test Center Manager to lead the center operations, staff, and security while ensuring exam integrity and client standards. This front-line role drives performance, cost awareness, and compliance in a fast-paced testing environment.

The role requires managing Test Center Administrators, scheduling, and implementing policies, with focus on high-quality service and regulatory compliance.