Test Center Operations Leader

Prometric; Yuma (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid holidays

Paid training

Sick time prorated

401K

Employee Assistance Program

Vision

FSA

Legal

Job summary

Prometric is seeking a Test Center Manager in Yuma, AZ to lead daily operations at the test center, ensuring exam integrity and smooth scheduling of staff. You will supervise Test Center Administrators and oversee security and verification processes for candidates.

The role requires strong leadership, practical knowledge of test center operations, and the ability to communicate policies clearly while maintaining high standards of customer service and reliability.

Qualifications

• High school diploma or equivalent required.
• 2+ years customer service experience required.
• 1 year of management or supervisory experience required.
• Willingness to work evenings and weekends as testing demands.

Responsibilities

• Ensure test center facilities meet Prometric standards and client expectations.
• Plan staff schedules and supervise Test Center Administrators.
• Understand operating costs and impact on financial metrics.
• Train staff on procedures and targets; coach for performance.
• Oversee candidate verification and security procedures at check-in.

Skills

Customer service

Management

Communication

Decision making

Education

High school diploma

College experience

Tools

MS Office

Windows

Job description

Prometric is seeking a Test Center Manager in Yuma, AZ to lead daily operations at the test center, ensuring exam integrity and smooth scheduling of staff. You will supervise Test Center Administrators and oversee security and verification processes for candidates.

The role requires strong leadership, practical knowledge of test center operations, and the ability to communicate policies clearly while maintaining high standards of customer service and reliability.