Territory Support Representative New

Edmentum; Northern (KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Time away program

Volunteer time away

Winter office closure

Job summary

Edmentum is seeking a Territory Support Representative to join our Field Sales team and ensure smooth implementations for large states, consortia, and school districts across the assigned territory.

You will verify renewals, process orders, maintain CRM, and generate usage reports. The role emphasizes proactive client communication and collaboration with Customer Service and Customer Success to deliver a seamless experience.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Experience in sales, business development, or lead generation in a customer-focused environment.
• Hands-on experience with a CRM system and common business tools.
• Confident running professional virtual meetings.
• Goal-oriented with a self-starter mentality and accountability.
• Positive attitude, urgency and initiative in all tasks.
• Strong time management, communication and presentation skills.
• Thrives in a fast-paced, changing environment and adapts quickly.
• Coachable with growth mindset and product knowledge.
• Builds cross-department relationships and is open to minimal travel.
• Integrity and commitment to Edmentum's mission and inclusive culture.
• Willing to evolve responsibilities as business needs shift.

Responsibilities

• Connect directly with building level leadership via outbound calls and emails to verify renewal purchases and support district/consortium implementations.
• Prepare and process sales orders with accuracy and timeliness.
• Keep CRM records current and organized for Field Sales partners.
• Build and share reports highlighting product usage and at-risk accounts.
• Communicate proactively with clients with follow-ups and product information.
• Partner across Customer Service and Customer Success to deliver a seamless client experience.

Skills

CRM experience

MS Outlook

Virtual meetings

Time management

Communication

Presentation skills

Self-starter

Education

Bachelor's degree or equivalent

Tools

MS Office

CRM software

Job description

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What You'll Do

Join our Field Sales team as a Territory Support Representative, where you will play a key role in keeping strategic implementations running smoothly for large states, consortiums, and school districts across your assigned territory.

In this role you will:

• Connect directly with building level leadership through outbound calls and emails to verify renewal purchases and support district and consortium implementations.
• Prepare and process sales orders with accuracy and care, ensuring clients receive timely, correct documentation.
• Keep CRM records current and organized so your Field Sales partners always have the latest client insight.
• Build and share reports that highlight product usage and at-risk accounts, helping the team stay one step ahead.
• Communicate proactively with clients through follow-ups, confirmations, and helpful product information.
• Partner across departments, including Customer Service and Customer Success, to deliver a seamless client experience.

Who You Are

• You have a bachelor's degree or equivalent experience, ideally in K-12 education.
• You have experience in sales, business development, or lead generation within a customer-focused, revenue-driven environment.
• You have hands-on experience with a CRM system and everyday business tools like MS Outlook and virtual meeting platforms.
• You are confident running professional virtual meetings.
• You are goals oriented, with a self-starter mentality and strong sense of accountability.
• You bring a positive attitude, urgency, and initiative to everything you do.
• You have strong time management, communication, and presentation skills.
• You thrive in a fast paced, changing environment and pick up new information quickly.
• You are coachable, with a growth mindset and a drive to build strong product knowledge.
• You build collaborative relationships across departments and are open to minimal travel.
• You act with integrity and bring a genuine commitment to Edmentum's mission and inclusive culture.
• You are willing to take on evolving responsibilities based on business needs.

Job Application Deadline: September 15, 2026

Pay range for this role:

$65,000 - $75,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a time away program, volunteer time away, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran ('covered veteran'), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please [e-mail] .

As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.

Edmentum’s notice regarding the collection of personal information from interested candidates is available here