Remote Territory Support Specialist

Edmentum; Northern (KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Time away program

Volunteer time away

Winter office closure

Job summary

Edmentum is seeking a Territory Support Representative to join our Field Sales team and ensure smooth implementations for large states, consortia, and school districts across the assigned territory.

You will verify renewals, process orders, maintain CRM, and generate usage reports. The role emphasizes proactive client communication and collaboration with Customer Service and Customer Success to deliver a seamless experience.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Experience in sales, business development, or lead generation in a customer-focused environment.
• Hands-on experience with a CRM system and common business tools.
• Confident running professional virtual meetings.
• Goal-oriented with a self-starter mentality and accountability.
• Positive attitude, urgency and initiative in all tasks.
• Strong time management, communication and presentation skills.
• Thrives in a fast-paced, changing environment and adapts quickly.
• Coachable with growth mindset and product knowledge.
• Builds cross-department relationships and is open to minimal travel.
• Integrity and commitment to Edmentum's mission and inclusive culture.
• Willing to evolve responsibilities as business needs shift.

Responsibilities

• Connect directly with building level leadership via outbound calls and emails to verify renewal purchases and support district/consortium implementations.
• Prepare and process sales orders with accuracy and timeliness.
• Keep CRM records current and organized for Field Sales partners.
• Build and share reports highlighting product usage and at-risk accounts.
• Communicate proactively with clients with follow-ups and product information.
• Partner across Customer Service and Customer Success to deliver a seamless client experience.

Skills

CRM experience

MS Outlook

Virtual meetings

Time management

Communication

Presentation skills

Self-starter

Education

Bachelor's degree or equivalent

Tools

MS Office

CRM software

Job description

Edmentum is seeking a Territory Support Representative to join our Field Sales team and ensure smooth implementations for large states, consortia, and school districts across the assigned territory.

You will verify renewals, process orders, maintain CRM, and generate usage reports. The role emphasizes proactive client communication and collaboration with Customer Service and Customer Success to deliver a seamless experience.