Territory Sales Specialist – Building Systems

Johnson Controls, Inc.; Arlington Heights (IL); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Benefits from day one

401K plan

On-the-job training

Collaborative culture

Company vehicle

Tools provided

Employee discounts

Job summary

Johnson Controls, Inc. is seeking a Customer Care Representative to maintain and grow sales within a defined customer base and territory. You will build a customer-focused strategy to improve retention of service contracts and increase revenue.

You will serve as the primary contact for customers, develop detailed account knowledge, and collaborate with district operations to enhance service delivery. A high school diploma and 2+ years in sales or customer service are required.

Qualifications

• High School Diploma.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Excellent communication skills and the ability to quickly qualify opportunities.
• High degree of self-discipline and the ability to manage your work independently.
• Strong motivation, a success-driven mindset, and comfort working toward sales and retention goals.
• Ability to sell intangible services and explain value clearly to customers.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Responsibilities

• Maintain and grow sales within an assigned customer base and geographical territory.
• Manage retention activities within an assigned service agreement customer base.
• Serve as the primary point of contact for assigned customers and build strong ongoing relationships.
• Develop a detailed understanding of each account, including key decision makers, equipment, service contracts, and account history.
• Develop and execute customer-focused sales strategies to improve retention, customer satisfaction, and revenue growth.
• Deliver increased sales against an assigned quota.
• Partner with district operations to improve service delivery and support the customer experience.
• Report progress, activity, and performance metrics to operations and corporate teams on a weekly and monthly basis.

Skills

Sales experience

Customer service

Communication

Self-discipline

Sales mindset

Microsoft Office

Education

Bachelor's degree

Tools

Salesforce

Ace

Report to Web

Microsoft Office

Job description

Johnson Controls, Inc. is seeking a Customer Care Representative to maintain and grow sales within a defined customer base and territory. You will build a customer-focused strategy to improve retention of service contracts and increase revenue.

You will serve as the primary contact for customers, develop detailed account knowledge, and collaborate with district operations to enhance service delivery. A high school diploma and 2+ years in sales or customer service are required.