Territory Sales & Retention Specialist

jci; Arlington Heights (IL); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

401K

Medical, dental, vision

Paid vacation/holidays

Job summary

Johnson Controls, a global leader in building systems and energy solutions, seeks a Customer Care Representative in Arlington Heights, IL. The role focuses on growing sales within a defined customer base, retaining service contracts, and strengthening customer satisfaction.

The role requires strong communication skills, the ability to manage accounts, and a proactive, team-oriented approach. Competitive salary and comprehensive benefits accompany the opportunity.

Qualifications

• High School Diploma required.
• 2+ years in sales or customer service with similar product or industry.
• Excellent communication and ability to qualify opportunities.
• Independent, self-disciplined worker with goal orientation.
• Ability to sell intangible services and explain value clearly.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Responsibilities

• Maintain and grow sales within an assigned customer base and territory.
• Manage retention activities with service agreement customers.
• Serve as the primary contact for assigned customers and build relationships.
• Understand each account's decision makers, equipment, contracts, and history.
• Develop customer-focused sales strategies to improve retention and revenue.
• Deliver increased sales against an assigned quota and report progress weekly.

Skills

Sales experience

Customer service

Communication skills

Self-discipline

Sales mindset

Technical aptitude

Education

High School Diploma

Tools

Microsoft Office

Salesforce

Ace

Report to Web

Job description

Johnson Controls, a global leader in building systems and energy solutions, seeks a Customer Care Representative in Arlington Heights, IL. The role focuses on growing sales within a defined customer base, retaining service contracts, and strengthening customer satisfaction.

The role requires strong communication skills, the ability to manage accounts, and a proactive, team-oriented approach. Competitive salary and comprehensive benefits accompany the opportunity.