Territory Sales & Retention Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Wheeling Township (IL); Vor Ort; USD 68.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Paid time off

Benefits package

Training opportunities

Company vehicle

Employee discounts

Zusammenfassung

Johnson Controls is seeking a Customer Care Representative to maintain and grow sales within a defined customer base and territory. You will build a customer-focused strategy that improves retention of maintenance contracts, increases revenue per customer, and enhances overall satisfaction.

The role emphasizes strong communication, independence, and ability to manage accounts, with a salary range and a comprehensive benefits package. Training and internal resources support your success.

Qualifikationen

• Excellent communication skills and the ability to quickly qualify opportunities.
• High degree of self-discipline and the ability to manage your work independently.
• Experience with preventative maintenance contracts, service agreements, or recurring service models.

Aufgaben

• Maintain and grow sales within an assigned customer base and geographical territory.
• Manage retention activities within an assigned service agreement customer base.
• Serve as the primary point of contact for assigned customers and build strong ongoing relationships.
• Develop a detailed understanding of each account, including key decision makers, equipment, service contracts, and account history.
• Develop and execute customer-focused sales strategies to improve retention, customer satisfaction, and revenue growth.
• Deliver increased sales against an assigned quota.
• Partner with district operations to improve service delivery and support the customer experience.
• Report progress, activity, and performance metrics to operations and corporate teams on a weekly and monthly basis.

Kenntnisse

Excellent communication

Self-discipline

Customer focus

Account management

Ausbildung

High School Diploma

BA/BS preferred

Tools

Salesforce

Microsoft Office

Ace

Report to Web

Jobbeschreibung

Johnson Controls is seeking a Customer Care Representative to maintain and grow sales within a defined customer base and territory. You will build a customer-focused strategy that improves retention of maintenance contracts, increases revenue per customer, and enhances overall satisfaction.

The role emphasizes strong communication, independence, and ability to manage accounts, with a salary range and a comprehensive benefits package. Training and internal resources support your success.