Territory Sales & PM/Parts Specialist

Coric Industries LLC; Midlothian (TX); On-site; USD 48,000 - 54,000; Full time

Job summary

Coric Industries LLC is seeking a Customer Service & Sales Representative in Midlothian, VA. This role focuses on driving territory growth by developing new customer accounts and maintaining strong relationships with existing clients.

You will balance proactive sales activity with ongoing account support to ensure customers receive timely solutions for maintenance agreements, parts needs, and service repairs.

Qualifications

• Experience in customer service, sales, or account management.
• Experience in the material handling, industrial equipment, or service-based industries is a plus.
• Communication, negotiation, and relationship-building skills.
• Familiarity with maintenance programs.

Responsibilities

• Identify, pursue, and secure new business opportunities within the assigned territory.
• Maintain regular contact with existing accounts to strengthen relationships and expand service offerings.
• Conduct onsite visits to evaluate customer needs, equipment conditions, and potential service opportunities.
• Present and sell Planned Maintenance (PM) Agreements, ensuring customers understand coverage, scheduling, and value.
• Promote and sell OEM and aftermarket parts to support customer equipment uptime.
• Coordinate and follow up on service repair opportunities, including quoting, scheduling, and confirming completion.
• Serve as the primary point of contact for customers regarding service status, parts availability, and maintenance scheduling.
• Provide clear communication and timely updates to ensure customer satisfaction and retention.
• Resolve customer concerns by collaborating with service, dispatch, and the customer service & sales area manager.
• Work closely with internal teams to ensure accurate quoting.
• Track sales activity, follow-ups, and account status using CRM or designated systems.
• Meet or exceed monthly and quarterly sales targets for PM agreements, parts sales, and service revenue.
• Maintain a consistent schedule of customer visits and follow-ups.
• Demonstrate strong product knowledge, professionalism, and commitment to customer satisfaction.

Skills

Customer service

Sales

Account management

Communication

Negotiation

Relationship-building

Tools

CRM software

Job description

Coric Industries LLC is seeking a Customer Service & Sales Representative in Midlothian, VA. This role focuses on driving territory growth by developing new customer accounts and maintaining strong relationships with existing clients.

You will balance proactive sales activity with ongoing account support to ensure customers receive timely solutions for maintenance agreements, parts needs, and service repairs.