Territory Parts & Service Sales Pro

Thompson Tractor Company, Inc.; Birmingham (AL); On-site; USD 45,000 - 75,000; Full time

Job summary

Thompson Tractor Company, Inc. is seeking a Product Support Sales Representative to maximize parts and service sales in an assigned territory. You will work with customers to manage equipment to reduce cost per hour and communicate value of premium parts and service.

You will build relationships, sell maintenance programs, and log opportunities in CRM while coordinating with TTCo and vendors to resolve issues and improve customer outcomes.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in parts or service operations and earthmoving knowledge preferred.
• PC skills and basic typing required.

Responsibilities

• Maximize parts and service sales in the assigned territory.
• Assist with sale of new equipment.
• Sell Customer Value Agreements and maintenance programs.
• Maintain accurate customer data records.
• Assist in collection of past due invoices.
• Monitor and report product performance and competitive activity.
• Provide liaison between customer, TTCo, and vendors.
• Establish and maintain relationships with customers.
• Follow up on past repairs to ensure customer satisfaction.
• Inform customers on status of repairs.
• Negotiate settlements on customer complaints.
• Record opportunities, manage leads, and log calls in CRM.

Skills

Customer acquisition

Advanced sales

Relationship building

Problem resolution

Basic mechanical knowledge

Microsoft Office

Education

Bachelor's degree

High School or Equivalent

Job description

Thompson Tractor Company, Inc. is seeking a Product Support Sales Representative to maximize parts and service sales in an assigned territory. You will work with customers to manage equipment to reduce cost per hour and communicate value of premium parts and service.

You will build relationships, sell maintenance programs, and log opportunities in CRM while coordinating with TTCo and vendors to resolve issues and improve customer outcomes.