Product Support Sales Representative - Earthmoving

Thompson Lift Truck; Birmingham (AL); On-site; USD 42,000 - 70,000; Full time

Job summary

Thompson Tractor in Birmingham, AL is seeking a Product Support Sales Representative (Earthmoving) to maximize parts and service sales within an assigned territory. You will manage customer data, promote value agreements, and assist in equipment sales while ensuring customer satisfaction and cost efficiency.

Key duties include maintaining relationships, following up on repairs, and coordinating with TTCo and vendors. Strong sales and IT skills are essential for success in this role.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous experience in parts or service operations and earthmoving knowledge is preferred.
• Proficient PC skills and typing; ability to learn TTCo and Caterpillar software."
• Strong sales, relationship building, and solution-oriented mindset desired.

Responsibilities

• Maximize parts and service sales in the assigned territory.
• Assist with the sale of new equipment.
• Sell Customer Value Agreements and maintenance programs.
• Maintain accurate customer data records in the CRM.
• Assist in collection of past due invoices.
• Monitor and report product performance and competitive activity.
• Provide liaison between customer, TTCo, and vendors.
• Establish and maintain relationships with customers.
• Follow up on past repairs to ensure customer satisfaction.
• Inform customers on status of repairs.
• Negotiate settlements on customer complaints.
• Log opportunities, manage leads, and log all calls.

Skills

Advanced sales execution

Relationship building

Parts identification

MS Office skills

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

TTCo computer programs

Caterpillar programs

Job description

Product Support Sales Representative - Earthmoving

Job Category: Sales and related

Requisition Number: PRODU006574

• Full-Time

Locations

Showing 1 location

Birmingham, AL 35217, USA

Description

Position Summary

Product Support Sales Representative is responsible for maximizing the sale of parts and service to customers and prospective customers in an assigned territory.Individual sales objectives must be met while working with customers to manage their equipment to maintain the lowest possible cost per hour.The ability to communicate the value of purchasing premium parts and service in a price sensitive market is necessary.The Product Support Sales Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

• Maximize parts and service sales in assigned territory
• Assists with the sale of new equipment
• Sell Customer Value Agreements and various maintenance programs
• Maintain accurate customer data records
• Assist in collection of past due invoices
• Monitor and report product performance and competitive activity
• Provide liaison support between customer, TTCo, and our vendors
• Establish and maintain personal working relationships with customers
• Follow up on past repairs to ensure customer satisfaction
• Inform customers on status of repairs
• Negotiate mutually agreeable settlements on customer complaints
• Record opportunities, manage leads, and log all calls based on PAR assignments into CRM

Qualifications

Education

• High school diploma or the equivalent / College degree preferred

Experience

• Previous experience in parts or service operations and a working knowledge of the earthmoving industry is preferred.
• Experience using personal computers and basic typing skills are required.
• Candidates must possess the ability to quickly acquire the following required Skills and Competencies:

Skills and Competencies

• Advanced sales execution skills
• Relationship building and customer retention skills
• Basic mechanical and parts identification skills
• Basic computing skills including Microsoft Office

Job Training

• Area specific parts and service training
• TTCo and Caterpillar computer programs
• OSHA required training
• Compliance training

Safety Summary

Working Conditions

Work is normally performed in a customer or company shop or office environment. Limited exposure to physical risk and all weather conditions is associated with this position. Driving for extended periods of time and standing on hard surfaces for extended periods of time is often required.

Physical Requirements

• Speaking
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting items up to 100 lbs.
• Climbing on equipment
• Driving (day and night)
• Strains due to lifting
• Hand injuries
• Driving related hazards
• Equipment movement
• Overexertion due to stress and fatigue

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Qualifications

Education

Required

High School or Equivalent or better.

Preferred

Bachelors or better.

Experience

Required

Experience using personal computers and basic typing skills are required.

Preferred

Previous experience in parts or service operations and a working knowledge of the earthmoving industry is preferred

Licenses & Certifications

Required

Driver's License Personal

MVR Required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.