Territory Operations Manager: Growth & Service

OpenWorks | Facility Management; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

OpenWorks | Facility Management is seeking an Operations Manager to own the success of an assigned territory, ensuring service delivery and customer satisfaction. You’ll build relationships, solve problems, and drive operational excellence daily.

This hands-on role requires strong communication, ownership, and the ability to analyze data to improve performance and grow the business across customers and providers.

Qualifications

• Bachelor’s degree in business/ops or related field.
• 3–7 years in operations, business ops, or similar roles.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Excel and business systems (CRM/ERP).

Responsibilities

• Own the operational performance of your assigned territory.
• Build relationships with customers and service providers to ensure service.
• Drive customer retention and identify growth opportunities.
• Support provider performance, accountability, and territory coverage.
• Identify operational challenges and implement practical solutions.
• Analyze performance metrics and use data to improve results.
• Partner cross-functionally to resolve issues and improve operations.

Skills

Problem solving

Data analysis

Cross-functional collaboration

Excel proficiency

CRM/ERP proficiency

Communication skills

Ownership accountability

Education

Bachelor’s degree in business/ops or related field

Tools

CRM systems

ERP systems

Project management software

Job description

OpenWorks | Facility Management is seeking an Operations Manager to own the success of an assigned territory, ensuring service delivery and customer satisfaction. You’ll build relationships, solve problems, and drive operational excellence daily.

This hands-on role requires strong communication, ownership, and the ability to analyze data to improve performance and grow the business across customers and providers.