Territory Operations Manager: Grow Customer Success

OpenWorks | Facility Management; Minnesota; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Benefits

Career growth

Inclusive environment

Job summary

OpenWorks is seeking an Operations Manager to own the success of an assigned territory by ensuring superior service delivery, strong provider performance, and long-term customer satisfaction. This hands-on role focuses on ownership, process improvement, and measurable results in a multi-location environment.

You will build relationships, solve problems, and drive operational excellence that helps retain customers and grow the business, while leveraging data to guide decisions and collaborating

Qualifications

• Bachelor's degree in Business, Operations Management, or related field (or equivalent experience).
• 3-7 years of experience in operations, business operations, account management, or a similar role.
• Strong problem-solving and decision-making skills.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to analyze data and turn insights into action.
• Excellent communication and relationship-building skills.
• High level of ownership, accountability, and organization.
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software.

Responsibilities

• Own the operational performance of the assigned territory.
• Build strong relationships with customers and service providers to ensure exceptional service.
• Drive customer retention and identify opportunities for territory growth.
• Support provider performance, accountability, and territory coverage.
• Identify operational challenges and implement practical solutions.
• Analyze performance metrics and use data to improve results.
• Partner cross-functionally to resolve issues and continuously improve operations.

Skills

Problem solving

Decision making

Data analysis

Communication

Ownership

Organization

Education

Bachelor's degree in Business

Tools

Excel

CRM

ERP

Project management software

Job description

OpenWorks is seeking an Operations Manager to own the success of an assigned territory by ensuring superior service delivery, strong provider performance, and long-term customer satisfaction. This hands-on role focuses on ownership, process improvement, and measurable results in a multi-location environment.

You will build relationships, solve problems, and drive operational excellence that helps retain customers and grow the business, while leveraging data to guide decisions and collaborating