Territory Operations Leader—Drive Growth & Service Excellence

OpenWorks; Salt Lake City, Northern (UT, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career growth opportunities

Collaborative team environment

Inclusive environment

Job summary

OpenWorks, a national facilities services company, seeks an Operations Manager to own and optimize your assigned territory's service delivery, provider performance, and customer satisfaction. You will solve problems, improve processes, and drive growth through data-driven decisions.

Ideal candidates have 3–7 years in operations, strong analytical and communication skills, and the ability to balance multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience) is required.
• 3–7 years of experience in operations or a similar role.
• Strong problem-solving and decision-making skills are essential.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to analyze data and turn insights into action.
• Excellent communication and relationship-building skills.
• High level of ownership, accountability, and organization.
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software.

Responsibilities

• Own the operational performance of your assigned territory.
• Build strong relationships with customers and service providers to ensure exceptional service.
• Drive customer retention and identify opportunities for territory growth.
• Support provider performance, accountability, and territory coverage.
• Identify operational challenges and implement practical solutions.
• Analyze performance metrics and use data to improve results.
• Partner cross-functionally to resolve issues and continuously improve operations.

Skills

Problem solving

Decision making

Data analysis

Communication

Relationship building

Ownership

Organization

Multi-tasking

Education

Bachelor's degree in Business or Operations Management or related field

Tools

Microsoft Excel

CRM software

ERP systems

Project management software

Job description

OpenWorks, a national facilities services company, seeks an Operations Manager to own and optimize your assigned territory's service delivery, provider performance, and customer satisfaction. You will solve problems, improve processes, and drive growth through data-driven decisions.

Ideal candidates have 3–7 years in operations, strong analytical and communication skills, and the ability to balance multiple priorities in a fast-paced environment.