Territory Field Customer Advisor - Electrical

American Electric Power; Benton Harbor, Northern (MI, KY); Hybrid; USD 63,000 - 79,000; Full time

Job summary

American Electric Power in Michigan seeks a field customer relations representative to serve residential and commercial customers in an assigned territory. The role involves handling 50,000–80,000 accounts, with leadership guidance and proactive promotion of programs.

Responsibilities include resolving issues with internal coordination and promoting energy efficiency, while maintaining professional communication and documentation.

Qualifications

• Bachelor’s or equivalent with customer service experience and understanding of field distribution operations.
• Alternative degrees accepted with progressive customer contact experience.
• High school diploma with substantial customer interaction background.

Responsibilities

• Serve as Primary Point of Contact for service orders and customer needs.
• Investigate, resolve and document customer service issues with coordination between departments.
• Promote company programs and energy efficiency and liaise with engineering/distribution teams.
• Maintain professional communication and leverage MS Office for reporting.

Skills

Customer relations

Problem solving

Communication

MS Word & Excel

Education

Bachelor’s degree in business, Communications, Engineering, Management or related field

Associate degree with 4 years customer contact experience

HS Diploma or GED with 6 years customer contact experience

Tools

Microsoft Office

Driver's license

Job description

American Electric Power in Michigan seeks a field customer relations representative to serve residential and commercial customers in an assigned territory. The role involves handling 50,000–80,000 accounts, with leadership guidance and proactive promotion of programs.

Responsibilities include resolving issues with internal coordination and promoting energy efficiency, while maintaining professional communication and documentation.