Field Customer Relations Specialist

American Electric Power; South Bend (IN); On-site; USD 63,000 - 79,000; Full time

Job summary

American Electric Power (AEP) is seeking a field customer relations resource to manage residential and commercial accounts within an assigned territory. The role emphasizes leadership, proactive promotion of marketing programs, and responsive service order handling.

The position requires effective communication, problem-solving, and knowledge of the distribution system. A degree in business or related fields plus customer contact experience is preferred; strong Microsoft Office skills are

Qualifications

• Bachelor's degree in business, Communications, Engineering, Management or related field with a minimum of 2 years customer contact experience, or
• Associate degree with a minimum of 4 years customer contact experience, or
• HS Diploma with a minimum of 6 years customer contact experience.

Responsibilities

• Primary Point of Contact for all service orders; balance customer and company needs.
• Investigate, resolve and document customer service orders and complaints.
• Coordinate with internal departments and field teams to resolve access issues.

Skills

Customer relationships

Problem solving

Communication skills

Microsoft Office

MS Word

MS Excel

Education

Bachelor's degree

Associate degree

HS diploma

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Job description

American Electric Power (AEP) is seeking a field customer relations resource to manage residential and commercial accounts within an assigned territory. The role emphasizes leadership, proactive promotion of marketing programs, and responsive service order handling.

The position requires effective communication, problem-solving, and knowledge of the distribution system. A degree in business or related fields plus customer contact experience is preferred; strong Microsoft Office skills are