Forestry Customer Solutions Specialist

American Electric Power Co.; Gahanna, Northern (OH, KY); Hybrid; USD 31,000 - 38,000; Full time

Job summary

American Electric Power Co. seeks a customer solutions liaison focused on vegetation management. You will serve as the primary link between customers and Distribution Forestry, promoting forestry programs and handling inquiries by phone and email.

The role requires at least three years of customer contact experience, a valid driver's license, and strong Microsoft Office skills; travel within the AEP service territory is expected.

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ customer contact experience. Knowledge of field activities related to the technical aspects of customer services and distribution operations is preferred.
• Must have valid Driver’s license.
• Excellent written and verbal communications skills. Proficient in Microsoft Office products (Word, Excel, PowerPoint). Basic knowledge of distribution operations and other departments within the AEP system preferred.
• Travel within designated AEP service territory

Responsibilities

• Assists customers by providing enhanced real-time forestry field communications
• Manage and administer IO13 process to increase efficiency and reduce total volume
• Administer and schedule internal and external forestry communications (DAVOX, postcards, etc.)
• Update and administer forestry web page
• Monitor, manage and provide solutions to customer inquiries via email and/or phone
• Provide administrative support with regards to forestry work plan by district, business partner time sheets and invoices, budget reconciliation
• Utilize CAMPS applications to process vendor timesheets, create invoices and reconcile with business partners
• Administer work plan system tracking vegetation management, including real-time work plan schedule changes, plan adjustments and special projects

Job description

American Electric Power Co. seeks a customer solutions liaison focused on vegetation management. You will serve as the primary link between customers and Distribution Forestry, promoting forestry programs and handling inquiries by phone and email.

The role requires at least three years of customer contact experience, a valid driver's license, and strong Microsoft Office skills; travel within the AEP service territory is expected.