Forestry Customer Solutions Specialist

American Electric Power

Gahanna (OH)

On-site

USD 31,000 - 38,000

Full time

2 days ago

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Job summary

American Electric Power is seeking a role that serves as the primary customer solution liaison for vegetation management inquiries, working with Distribution Forestry. The position emphasizes proactive customer engagement, relationship building with customers and stakeholders, and responsive handling of inquiries via phone and email.

The role requires willingness to learn, the ability to promote forestry programs, and collaboration across district teams.

Qualifications

Minimum of three years of customer contact experience.
Must have valid driver's license.
Excellent written and verbal communication skills.

Responsibilities

Assist customers by providing enhanced real-time forestry field communications.
Manage and administer IO13 process to increase efficiency and reduce total volume.
Administer and schedule internal and external forestry communications (DAVOX, postcards, etc.).
Update and administer forestry web page.
Monitor, manage and provide solutions to customer inquiries via email and/or phone.
Provide administrative support with regards to forestry work plan by district, business partner time sheets and invoices, budget reconciliation.
Utilize CAMPS applications to process vendor timesheets, create invoices and reconcile with business partners.
Administer work plan system tracking vegetation management, including real-time work plan schedule changes, plan adjustments and special projects.