Territory Customer Service & Growth Manager

Vestis Corporation; Paso Robles (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Vestis® is seeking a Customer Service Manager to oversee an assigned service territory, supervise Route Sales Representatives, and drive customer retention, growth, and service quality. The role requires coaching, safety leadership, and daily collaboration with field teams; travel 60% to visit customers and ensure timely service.

Ideal candidates will have strong communication and negotiation skills, experience in route-based sales, and proficiency with MS Office; a valid driver’s license and

Qualifications

• High school diploma or higher; bachelor preferred.
• Two years of service and route-based experience with growth.
• Valid driver’s license and DOT certification.
• Experience managing route sales personnel.

Responsibilities

• Promote and sustain a safety culture
• Coach and develop Route Sales Representatives (RSRs) in your territory
• Reports directly to a Service Manager or Sr. Territory Manager
• Create a pervasive sales culture via TIG and Shared Lead programs
• Assist in new account installations per direction of Manager
• Manage day-to-day customer service programs in the territory
• Visit required customers quarterly to review growth and opportunities
• Ensure RSRs respond to and resolve service requests timely
• Negotiate and secure renewal agreements with customers
• Recruit, select and hire Route Sales employees
• Complete in-person weekly meetings with each RSR to review trends and opportunities
• Deliver training to ensure retention and service goals
• Daily contact with RSRs for pending items and resolution
• Attend meetings and complete admin work to improve satisfaction
• Coordinate collections for AR
• Protect and manage merchandise controls
• Investigate incidents within 24 hours of notification

Skills

Interpersonal skills

Analytical skills

Customer service

Negotiation

Communication

Leadership

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

CRM software

Job description

Vestis® is seeking a Customer Service Manager to oversee an assigned service territory, supervise Route Sales Representatives, and drive customer retention, growth, and service quality. The role requires coaching, safety leadership, and daily collaboration with field teams; travel 60% to visit customers and ensure timely service.

Ideal candidates will have strong communication and negotiation skills, experience in route-based sales, and proficiency with MS Office; a valid driver’s license and