Territory Clinical Manager

Client Growth Resources, Inc; San Diego (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Client Growth Resources, Inc is seeking a Clinical Manager to oversee all patient care services and supervise clinical staff in California. You will coordinate patient care with an interdisciplinary team and ensure care is delivered safely and effectively.

This role emphasizes CHAP readiness, QAPI initiatives, patient satisfaction, and survey readiness, including HHCAHPS distribution and emergency preparedness. RN licensure in CA, CPR certification, and travel readiness are required.

Qualifications

• Must be a licensed RN in the state of operation (CA).
• 5 yrs RN experience with 2+ yrs supervisor experience in Home Health.
• Experience managing RN services in home, community, or clinic settings preferred.
• Must possess and maintain CPR certification.
• Must be a licensed driver with reliable vehicle and willing to travel to all locations.

Responsibilities

• Oversee day-to-day clinical and administrative operations, serving as primary contact for staff and patients during operating hours.
• Direct care delivery to align with professional standards, agency policies, and state/federal regulations.
• Act as leader in absence of Territory Administrator and provide coverage for PCM and CSS roles.
• Coordinate intake and referrals with interdisciplinary team to create individualized care plans.
• Drive QAPI initiatives, track incidents, analyze trends, and implement corrective actions.
• Review discharge OASIS data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.
• Maintain accreditation and survey readiness, conduct audits, and manage HHCAHPS survey distribution.
• Lead Emergency Preparedness Planning (EPP), activation, reporting, and ongoing monitoring.

Skills

Leadership

Regulatory compliance

Quality Improvement

Staff supervision

Coordinating patient care

Education

RN license – CA

CPR certification

Job description

The Clinical Manager oversees all patient care services and personnel. Key responsibilities include coordinating patient care, supervising and coaching clinical staff, and ensuring care is delivered safely and effectively. Additionally, the role leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolutions.

Responsibilities

• Oversee Operations: Manage day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.

• Ensure Regulatory Compliance: Direct care delivery to align with professional standards, agency policies, and state and federal regulations.

• Provide Leadership & Backup Support: Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager (PCM) and Clinical Services Specialist (CSS) roles as needed.

• Coordinate Patient Care: Manage the intake and referral process while collaborating with an interdisciplinary team to develop, execute, and continuously update individualized care plans.

• Drive Quality & Assessment: Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.

• Manage OASIS & Discharge Data: Review discharge assessment data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.

• Lead Quality Improvement (QAPI): Direct QAPI initiatives, participate in quality assurance activities, track incidents, analyze trends, and implement effective corrective action plans.

• Maintain Survey Readiness & Analytics: Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.

• Oversee Emergency Preparedness: Lead Emergency Preparedness Planning (EPP), including activation, post-activation reporting, and ongoing event monitoring.

Qualifications

• Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
• 5 yrs RN experience with 2 yrs or more supervisor experience in Home Health
• Experience managing RN services in the home, community, or clinic is preferred
• Licensed to practice as a registered nurse in the state of agency operation.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Ability to travel to all business locations.