Territory Clinical Manager

Markent Personnel, Inc.; San Diego (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Markent Personnel, Inc. seeks a Clinical Manager to oversee patient care services and personnel. The role coordinates care, supervises clinical staff, and ensures safe, effective delivery, with emphasis on CHAP readiness and QAPI initiatives.

You will drive regulatory compliance, manage OASIS/discharge data, and supervise the intake process while collaborating with an interdisciplinary team to update care plans. Travel to multiple sites may be required.

Qualifications

• Graduate from an approved school of professional nursing and licensed to practice as a registered nurse in the state of operation.
• Minimum 5 years RN experience with at least 2 years supervision in Home Health.
• Experience managing RN services in home, community, or clinic settings preferred.
• Must possess CPR certification and valid driver's license with reliable vehicle.

Responsibilities

• Oversee day-to-day clinical and administrative operations and serve as primary point of contact for staff and patients.
• Ensure regulatory compliance with professional standards, agency policies, and regulations.
• Provide leadership and backup coverage for PCM and CSS roles as needed.
• Coordinate patient care and develop individualized care plans with an interdisciplinary team.
• Drive QAPI initiatives, track incidents, and implement corrective actions.
• Maintain survey readiness, audits, and HHCAHPS survey distribution.
• Lead emergency preparedness planning and ongoing event monitoring.

Skills

RN license

Supervision experience

Patient care coordination

CPR certified

Education

Registered nurse license

Job description

The Clinical Manager oversees all patient care services and personnel. Key responsibilities include coordinating patient care, supervising and coaching clinical staff, and ensuring care is delivered safely and effectively. Additionally, the role leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolutions.

Responsibilities

• Oversee Operations: Manage day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.

• Ensure Regulatory Compliance: Direct care delivery to align with professional standards, agency policies, and state and federal regulations.

• Provide Leadership & Backup Support: Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager (PCM) and Clinical Services Specialist (CSS) roles as needed.

• Coordinate Patient Care: Manage the intake and referral process while collaborating with an interdisciplinary team to develop, execute, and continuously update individualized care plans.

• Drive Quality & Assessment: Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.

• Manage OASIS & Discharge Data: Review discharge assessment data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.

• Lead Quality Improvement (QAPI): Direct QAPI initiatives, participate in quality assurance activities, track incidents, analyze trends, and implement effective corrective action plans.

• Maintain Survey Readiness & Analytics: Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.

• Oversee Emergency Preparedness: Lead Emergency Preparedness Planning (EPP), including activation, post-activation reporting, and ongoing event monitoring.

Qualifications

• Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
• 5 yrs RN experience with 2 yrs or more supervisor experience in Home Health
• Experience managing RN services in the home, community, or clinic is preferred
• Licensed to practice as a registered nurse in the state of agency operation.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Ability to travel to all business locations.