Territory Clinical Manager

United Future; San Diego (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

United Future is seeking a Clinical Manager to oversee patient care services and supervise clinical staff. The role includes coordinating patient care, leading QAPI initiatives, and ensuring regulatory compliance across home health operations.

Responsibilities span managing daily operations, supervising staff, and driving improvements in patient outcomes. Travel to multiple locations is required, with CPR certification and an active RN license mandatory.

Qualifications

• Must be a registered nurse licensed in the state of operation.
• Minimum 5 years RN experience with at least 2 years in a supervisor role within Home Health.
• Experience managing RN services in home, community, or clinic settings preferred.
• Must possess and maintain CPR certification while employed in a clinical role.
• Must have a valid driver's license and reliable insured vehicle; travel to all locations is required.

Responsibilities

• Oversee day-to-day clinical and administrative operations; serve as primary contact for staff and patients during operating hours.
• Ensure care delivery complies with professional standards, agency policies, and state/federal regulations.
• Provide leadership and backup coverage for PCM and CSS roles as needed.
• Coordinate patient care and referral processes with an interdisciplinary team to develop and update individualized care plans.
• Drive QAPI initiatives, monitor quality, track incidents, and implement corrective actions.
• Maintain survey readiness, conduct audits, and manage HHCAHPS survey distribution.
• Lead Emergency Preparedness Planning and post-activation reporting.

Education

Graduate from an approved school of professional nursing

Job description

The Clinical Manager oversees all patient care services and personnel. Key responsibilities include coordinating patient care, supervising and coaching clinical staff, and ensuring care is delivered safely and effectively. Additionally, the role leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolutions.

Responsibilities

• Oversee Operations: Manage day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.

• Ensure Regulatory Compliance: Direct care delivery to align with professional standards, agency policies, and state and federal regulations.

• Provide Leadership & Backup Support: Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager (PCM) and Clinical Services Specialist (CSS) roles as needed.

• Coordinate Patient Care: Manage the intake and referral process while collaborating with an interdisciplinary team to develop, execute, and continuously update individualized care plans.

• Drive Quality & Assessment: Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.

• Manage OASIS & Discharge Data: Review discharge assessment data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.

• Lead Quality Improvement (QAPI): Direct QAPI initiatives, participate in quality assurance activities, track incidents, analyze trends, and implement effective corrective action plans.

• Maintain Survey Readiness & Analytics: Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.

• Oversee Emergency Preparedness: Lead Emergency Preparedness Planning (EPP), including activation, post-activation reporting, and ongoing event monitoring.

Qualifications

• Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
• 5 yrs RN experience with 2 yrs or more supervisor experience in Home Health
• Experience managing RN services in the home, community, or clinic is preferred
• Licensed to practice as a registered nurse in the state of agency operation.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Ability to travel to all business locations.