Territory Clinical Manager

Henderson Group Recruiting; San Diego (CA); On-site; USD 120,000 - 155,000; Full time

Job summary

Henderson Group seeks a Clinical Manager to oversee patient care services and personnel. The role coordinates care, coaches clinical staff, and ensures safety and effectiveness, while leading CHAP readiness, QAPI initiatives, and survey readiness.

Responsibilities include operations management, regulatory alignment, and providing backup for senior clinical roles. Travel to all locations and CPR certification are required.

Qualifications

• Graduate from an approved school of professional nursing and licensed to practice as a registered nurse in the state of operation.
• Minimum 5 years RN experience with at least 2 years in supervision in Home Health.
• Experience leading RN services in home, community, or clinic settings preferred.
• Valid CPR certification required while in clinical role.
• Licensed driver with insured vehicle and ability to travel to all locations.

Responsibilities

• Oversee day-to-day clinical and admin operations and serve as contact for staff and patients.
• Ensure care delivery aligns with professional standards and regulations.
• Provide leadership and backup coverage for PCM and CSS roles.
• Coordinate intake and referral with interdisciplinary care plans.
• Drive ongoing care quality assessment and transfers/discharges.
• Manage OASIS and discharge data, including form edits and closures.
• Lead QAPI initiatives and track incidents with corrective actions.
• Maintain accreditation readiness and HHCAHPS survey processes.
• Oversee Emergency Preparedness Planning and monitoring.

Skills

Leadership/ supervision

Regulatory compliance

Quality improvement (QAPI)

Patient care coordination

OASIS & discharge data

Survey readiness/HHCAHPS

Emergency preparedness

Education

RN license in operating state

Graduate from approved nursing program

Job description

The Clinical Manager oversees all patient care services and personnel. Key responsibilities include coordinating patient care, supervising and coaching clinical staff, and ensuring care is delivered safely and effectively. Additionally, the role leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolutions.

Responsibilities

• Oversee Operations: Manage day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.

• Ensure Regulatory Compliance: Direct care delivery to align with professional standards, agency policies, and state and federal regulations.

• Provide Leadership & Backup Support: Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager (PCM) and Clinical Services Specialist (CSS) roles as needed.

• Coordinate Patient Care: Manage the intake and referral process while collaborating with an interdisciplinary team to develop, execute, and continuously update individualized care plans.

• Drive Quality & Assessment: Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.

• Manage OASIS & Discharge Data: Review discharge assessment data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.

• Lead Quality Improvement (QAPI): Direct QAPI initiatives, participate in quality assurance activities, track incidents, analyze trends, and implement effective corrective action plans.

• Maintain Survey Readiness & Analytics: Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.

• Oversee Emergency Preparedness: Lead Emergency Preparedness Planning (EPP), including activation, post-activation reporting, and ongoing event monitoring.

Qualifications

• Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
• 5 yrs RN experience with 2 yrs or more supervisor experience in Home Health
• Experience managing RN services in the home, community, or clinic is preferred
• Licensed to practice as a registered nurse in the state of agency operation.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Ability to travel to all business locations.