Territory Clinical Manager

Key People; San Diego (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Key People is seeking a Clinical Manager to oversee patient care services and clinical staff in our California operations. The role ensures safe, effective care delivery, CHAP/regulatory readiness, and robust QAPI initiatives.

The ideal candidate holds an RN license, at least 5 years of RN experience with 2+ years in a supervisory capacity in Home Health, and must be CPR certified with a driver’s license and ability to travel to all locations.

Qualifications

• Must be a registered nurse licensed to practice in the state of operation.
• Minimum 5 years RN experience with 2+ years supervisory experience in Home Health.
• Experience managing RN services in the home, community, or clinic is preferred.
• Must possess and maintain CPR certification while employed in a clinical role.
• Must be a licensed driver with insured vehicle and be able to travel to all business locations.

Responsibilities

• Oversee Operations: Manage day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.
• Ensure Regulatory Compliance: Direct care delivery to align with professional standards, agency policies, and state and federal regulations.
• Provide Leadership & Backup Support: Serve as acting leader in the absence of the Territory Administrator and provide coverage for PCM and CSS roles as needed.
• Coordinate Patient Care: Manage intake and referral process with interdisciplinary team to develop and execute individualized care plans.
• Drive Quality & Assessment: Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.
• Manage OASIS & Discharge Data: Review discharge assessment data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.
• Lead QAPI: Direct QAPI initiatives, track incidents, analyze trends, and implement corrective actions.
• Maintain Survey Readiness & Analytics: Maintain accreditation/survey readiness, conduct audit reviews, and manage HHCAHPS survey distribution.
• Oversee Emergency Preparedness: Lead EPP planning, activation, reporting, and ongoing event monitoring.

Skills

Leadership & supervision

Regulatory compliance

Quality improvement

Care coordination

Education

RN license

Job description

The Clinical Manager oversees all patient care services and personnel. Key responsibilities include coordinating patient care, supervising and coaching clinical staff, and ensuring care is delivered safely and effectively. Additionally, the role leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolutions.

Responsibilities

• Oversee Operations: Manage day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.

• Ensure Regulatory Compliance: Direct care delivery to align with professional standards, agency policies, and state and federal regulations.

• Provide Leadership & Backup Support: Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager (PCM) and Clinical Services Specialist (CSS) roles as needed.

• Coordinate Patient Care: Manage the intake and referral process while collaborating with an interdisciplinary team to develop, execute, and continuously update individualized care plans.

• Drive Quality & Assessment: Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.

• Manage OASIS & Discharge Data: Review discharge assessment data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.

• Lead QAPI: Direct QAPI initiatives, participate in quality assurance activities, track incidents, analyze trends, and implement effective corrective action plans.

• Maintain Survey Readiness & Analytics: Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.

• Oversee Emergency Preparedness: Lead Emergency Preparedness Planning (EPP), including activation, post-activation reporting, and ongoing event monitoring.

Qualifications:

• Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
• 5 yrs RN experience with 2 yrs or more supervisor experience in Home Health
• Experience managing RN services in the home, community, or clinic is preferred
• Licensed to practice as a registered nurse in the state of agency operation.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Ability to travel to all business locations.