Territory Clinical Manager

Workforce Recruiter; San Diego (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

The Workforce Recruiter seeks a Clinical Manager to oversee all patient care services and personnel within our Home Health operations in California. This leadership role coordinates patient care, supervises clinical staff, and ensures safety and effectiveness of care delivery.

You will lead CHAP/regulatory survey readiness, drive QAPI initiatives, manage OASIS/discharge processes, and monitor patient satisfaction and complaint resolutions across locations, with travel as needed.

Qualifications

• Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
• 5 yrs RN experience with 2 yrs or more supervisor experience in Home Health.
• Experience managing RN services in the home, community, or clinic is preferred.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured and able to travel to all business locations.

Responsibilities

• Oversee day-to-day clinical and administrative office operations, serving as primary contact for staff and patients during operating hours.
• Direct care delivery to align with standards, policies, and regulations.
• Act as leader in absence of Territory Administrator and cover PCM/CSS roles as needed.
• Coordinate patient care intake and referrals with interdisciplinary teams to develop care plans.
• Evaluate care quality and patient needs; collaborate on transfers and discharges.
• Review discharge OASIS data, edit/lock discharge forms, oversee discipline-only discharges.
• Direct QAPI initiatives, track incidents, analyze trends, and implement corrective actions.
• Maintain accreditation and survey readiness; conduct detailed audits and manage HHCAHPS surveys.
• Lead Emergency Preparedness Planning including activation, reporting, and monitoring.

Skills

RN experience

Leadership

Regulatory compliance knowledge

CPR certification

Travel readiness

Education

Graduate from approved school of professional nursing and licensed RN

Job description

The Clinical Manager oversees all patient care services and personnel. Key responsibilities include coordinating patient care, supervising and coaching clinical staff, and ensuring care is delivered safely and effectively. Additionally, the role leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolutions.

Responsibilities

• Oversee Operations: Manage day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.

• Ensure Regulatory Compliance: Direct care delivery to align with professional standards, agency policies, and state and federal regulations.

• Provide Leadership & Backup Support: Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager (PCM) and Clinical Services Specialist (CSS) roles as needed.

• Coordinate Patient Care: Manage the intake and referral process while collaborating with an interdisciplinary team to develop, execute, and continuously update individualized care plans.

• Drive Quality & Assessment: Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.

• Manage OASIS & Discharge Data: Review discharge assessment data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.

• Lead QAPI: Direct QAPI initiatives, participate in quality assurance activities, track incidents, analyze trends, and implement effective corrective action plans.

• Maintain Survey Readiness & Analytics: Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.

• Oversee Emergency Preparedness: Lead Emergency Preparedness Planning (EPP), including activation, post-activation reporting, and ongoing event monitoring.

Qualifications:

• Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
• 5 yrs RN experience with 2 yrs or more supervisor experience in Home Health
• Experience managing RN services in the home, community, or clinic is preferred
• Licensed to practice as a registered nurse in the state of agency operation.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Ability to travel to all business locations.