Territory Clinical Manager

Kingfisher Recruiting; San Diego (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Kingfisher Recruiting seeks a Clinical Manager to oversee patient care services and clinical staff, ensuring safe, effective delivery and regulatory compliance.

The role leads CHAP readiness, drives QAPI initiatives, and maintains survey readiness while coordinating care plans with an interdisciplinary team. Travel to multiple locations is required; licensure as an RN and CPR certification are essential.

Qualifications

• Must hold a current RN license in the state of operation.
• 3–5 years RN experience, preferably in home, community, or clinic settings.
• Licensed driver with insured vehicle and ability to travel to all business locations.

Responsibilities

• Oversee day-to-day clinical and administrative operations, serving as primary point of contact for staff and patients.
• Ensure care delivery complies with professional standards and regulations.
• Provide leadership and coverage for PCM and CSS roles as needed.
• Coordinate patient care intake and referrals with interdisciplinary teams to develop care plans.
• Drive QAPI initiatives and monitor quality improvement activities.
• Maintain accreditation and survey readiness and manage HHCAHPS survey distribution.
• Lead Emergency Preparedness Planning and post-activation reporting.
• Review discharge OASIS data, edit/lock forms, and oversee discharge processes.
• Monitor patient satisfaction, handle complaints, and ensure timely resolutions.

Skills

RN leadership

Regulatory compliance

Quality improvement (QAPI)

Communication

Education

Registered Nurse (RN) license

CPR certification

Job description

The Clinical Manager oversees all patient care services and personnel.

Key responsibilities include coordinating patient care, supervising and coaching clinical staff, and ensuring care is delivered safely and effectively. Additionally, the role leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolutions.

Responsibilities

• Oversee Operations: Manage day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.

• Ensure Regulatory Compliance: Direct care delivery to align with professional standards, agency policies, and state and federal regulations.

• Provide Leadership & Backup Support: Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager (PCM) and Clinical Services Specialist (CSS) roles as needed.

• Coordinate Patient Care: Manage the intake and referral process while collaborating with an interdisciplinary team to develop, execute, and continuously update individualized care plans.

• Drive Quality & Assessment: Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.

• Manage OASIS & Discharge Data: Review discharge assessment data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.

• Lead Quality Improvement (QAPI): Direct QAPI initiatives, participate in quality assurance activities, track incidents, analyze trends, and implement effective corrective action plans.

• Maintain Survey Readiness & Analytics: Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.

• Oversee Emergency Preparedness: Lead Emergency Preparedness Planning (EPP), including activation, post-activation reporting, and ongoing event monitoring.

Qualifications

• Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
• 3-5 years experience as a RN.
• Experience managing RN services in the home, community, or clinic is preferred
• Licensed to practice as a registered nurse in the state of agency operation.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Ability to travel to all business locations.