Territory Clinical Manager

Top Echelon Software, LLC; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Clinical Manager role at Top Echelon Software, LLC oversees patient care services and clinical staff, ensuring safe, effective care and readiness for CHAP and regulatory surveys.

Responsibilities include coordinating care plans with an interdisciplinary team, driving QAPI initiatives, managing OASIS/discharge data, and maintaining HHCAHPS survey processes. Travel to multiple locations is required as needed.

Qualifications

• Graduate from an approved school of professional nursing and licensed to practice as an RN in the operating state.
• 3–5 years experience as an RN.
• Experience managing RN services in home, community, or clinic is preferred.
• Must possess and maintain CPR certification.
• Must be a licensed driver with insured vehicle and travel capability to all locations.

Responsibilities

• Oversee day-to-day clinical and administrative office operations, serving as primary staff and patient contact during operating hours.
• Coordinate patient care with an interdisciplinary team to develop, execute, and update individualized care plans.
• Lead QAPI initiatives and monitor incidents, trends, and corrective actions.
• Maintain survey readiness, conduct detailed audits, and manage HHCAHPS survey distributions.
• Oversee OASIS and discharge data review, including discharge processes and paperwork.
• Lead Emergency Preparedness Planning (EPP) activities and post-activation reporting.

Skills

RN management

Regulatory compliance

Care coordination

Quality Improvement (QAPI)

Emergency preparedness

Education

RN licensure

BLS/CPR certified

Job description

The Clinical Manager oversees all patient care services and personnel.

Key responsibilities include coordinating patient care, supervising and coaching clinical staff, and ensuring care is delivered safely and effectively. Additionally, the role leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolutions.

Responsibilities

• Oversee Operations: Manage day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.

• Ensure Regulatory Compliance: Direct care delivery to align with professional standards, agency policies, and state and federal regulations.

• Provide Leadership & Backup Support: Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager (PCM) and Clinical Services Specialist (CSS) roles as needed.

• Coordinate Patient Care: Manage the intake and referral process while collaborating with an interdisciplinary team to develop, execute, and continuously update individualized care plans.

• Drive Quality & Assessment: Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.

• Manage OASIS & Discharge Data: Review discharge assessment data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.

• Lead Quality Improvement (QAPI): Direct QAPI initiatives, participate in quality assurance activities, track incidents, analyze trends, and implement effective corrective action plans.

• Maintain Survey Readiness & Analytics: Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.

• Oversee Emergency Preparedness: Lead Emergency Preparedness Planning (EPP), including activation, post-activation reporting, and ongoing event monitoring.

Qualifications

• Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
• 3-5 years experience as a RN.
• Experience managing RN services in the home, community, or clinic is preferred
• Licensed to practice as a registered nurse in the state of agency operation.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Ability to travel to all business locations.