Territory Account Manager: NRR Growth & Upsell

Edencp; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

White Cup is seeking a Territory Account Manager to own Net Revenue Retention (NRR) for a defined geographic region. You will retain and grow ARR by reducing churn and accelerating expansion within assigned accounts, while supporting product adoption and cross-selling Nexus and Managed Services.

You will build executive relationships, manage renewals and expansions, and collaborate with Customer Success, Implementation, Product, and Marketing to surface feedback and opportunities.

Qualifications

• 3+ years in CRM/BI or related B2B software account management.
• Track record of achieving NRR/renewals/upsell targets.
• Strong consultative selling and executive relationship skills.
• Able to analyze usage data and BI insights.

Responsibilities

• Own NRR across assigned territory and manage renewals.
• Manage a book of existing customers and ARR targets.
• Develop account plans for retention and expansion.
• Build relationships with executives to understand business drivers.
• Conduct regular business reviews and QBRs.
• Collaborate with CS, Implementation, Product, Marketing.
• Negotiate renewals and cross-sell with Legal/Finance.
• Maintain CRM records and forecasts.
• Travel as required to meet customers.

Skills

Retention selling

Executive relationships

CRM software sales

Data-driven strategy

Communication skills

Tools

CRM tools

Sales enablement

Job description

White Cup is seeking a Territory Account Manager to own Net Revenue Retention (NRR) for a defined geographic region. You will retain and grow ARR by reducing churn and accelerating expansion within assigned accounts, while supporting product adoption and cross-selling Nexus and Managed Services.

You will build executive relationships, manage renewals and expansions, and collaborate with Customer Success, Implementation, Product, and Marketing to surface feedback and opportunities.