Territory Account Manager - IT MSP (Hybrid, San Antonio)

Darkhorse Tech; San Antonio (TX); Hybrid; USD 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical

401(k) with 4% match

PTO

Dental

Zusammenfassung

Darkhorse Tech, a mid-sized MSP focused on the dental IT market, seeks a Territory Account Manager in San Antonio, TX. You will visit current and potential clients, assess needs, present solutions, and close deals with coordination from technical and sales teams to ensure top-quality service.

The ideal candidate communicates effectively, negotiates well, and solves problems. This is a hybrid role with ~75% field time and a base salary around $60,000 plus bonuses, plus medical, 401(k), PTO and

Qualifikationen

• Must be based out of and work from San Antonio, TX.
• Excellent written and verbal communication in a business environment.
• Ability to multitask and stay organized across multiple projects.
• Strong customer service and problem-solving skills.
• Some technical background and knowledge of IT concepts.

Aufgaben

• Reports Directly to the VP of Sales.
• Analyze client data to identify solutions (VOIP, Cloud, HIPAA, Software).
• Schedule and perform QBRs.
• Resolve conflicts between client and support or billing.
• Prepare proposals for add/move/change work.
• Enhance client relationships and build referral networks.
• Face-to-face client visits and proactive issue resolution.
• Review monthly reports and escalate or solve issues as needed.

Kenntnisse

Customer service

De-escalation

Multitasking

Technical background

Problem solving

Interpersonal skills

Communication

Organizational skills

IT concepts

Adaptability

Troubleshooting

Travel readiness

Jobbeschreibung

Darkhorse Tech, a mid-sized MSP focused on the dental IT market, seeks a Territory Account Manager in San Antonio, TX. You will visit current and potential clients, assess needs, present solutions, and close deals with coordination from technical and sales teams to ensure top-quality service.

The ideal candidate communicates effectively, negotiates well, and solves problems. This is a hybrid role with ~75% field time and a base salary around $60,000 plus bonuses, plus medical, 401(k), PTO and