Strategic IT Account Manager — Hybrid (Dallas)

Ntiva Branding; Dallas (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k + company-matched contributions

Life Insurance

Short-Term and Long-Term Disability

HSA Options

Employee Assistance Program

Education Reimbursement Program

Employee Referral Program

Recognition and Promotion Tracks

Work with Industry-Leading Talent

Job summary

Ntiva is hiring an Account Manager for the South Central Market to act as a trusted advisor to business clients, driving satisfaction, retention, and revenue growth. You’ll hold strategy meetings, align technology roadmaps with business goals, and coordinate with solution architects to scope opportunities.

The role emphasizes relationship management over technical delivery and requires strong communication, a consultative approach, and experience in IT or MSP environments.

Qualifications

• 2-5 years of client services/ client-facing experience in IT/MSP.
• Experience working in a cross-functional team.
• Superior people skills; client service oriented.
• Ability to communicate with various departments to obtain information.
• Ability to work under pressure with tact and professionalism.
• Strong problem-solving capabilities.
• Highly organized with strong time management.

Responsibilities

• Manage approximately $2M in yearly recurring revenue.
• Identify and close opportunities to achieve quarterly sales goals.
• Hold in-person/remote meetings with clients to discuss strategy and roadmaps.
• Communicate new product and service offerings to clients.
• Manage and execute renewals and assess service mix.
• On-board new clients with the business development team.
• Scope client projects with solution architects.
• Identify at-risk clients and develop retention plans.
• Share client feedback with Ntiva teams and adjust expectations.
• Notify clients of service/technology changes and updates.
• Review invoices monthly with Finance for adjustments.
• Engage with clients with 60+ day past due balances.
• Other duties as assigned.

Skills

Client Services

Cross Functional Teamwork

Communication Skills

Problem Solving

Time Management

Education

Bachelor's Degree in Computer Science/IT or relevant field

Tools

ConnectWise

Job description

Ntiva is hiring an Account Manager for the South Central Market to act as a trusted advisor to business clients, driving satisfaction, retention, and revenue growth. You’ll hold strategy meetings, align technology roadmaps with business goals, and coordinate with solution architects to scope opportunities.

The role emphasizes relationship management over technical delivery and requires strong communication, a consultative approach, and experience in IT or MSP environments.