Strategic MSP Account Manager | Hybrid in Dallas

Ntiva, Inc.; Dallas (TX); Hybride; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision coverage

401k with company match (4% on 5%)

Education Reimbursement

Résumé du poste

Ntiva, Inc. is seeking an Account Manager for the South Central Market to act as a trusted advisor to business clients, driving satisfaction, retention, and revenue growth.

You will build relationships through strategy meetings, align technology roadmaps with business goals, and partner with solution architects to scope new opportunities while leading renewals and monitoring client health. The role emphasizes relationship management over tech delivery, with relocation optional?

Qualifications

• 2-5 years of client services/client-facing experience in IT/MSP (preferred).
• Experience working in a cross-functional team.
• Superior people skills; client service orientation.
• Ability to communicate with various departments to obtain information.
• Ability to work under pressure with professionalism.
• Strong problem-solving capabilities.
• Highly organized with strong time management.

Responsabilités

• Manage approximately $2M in yearly recurring revenue.
• Identify and close opportunities to achieve quarterly sales goals.
• Conduct in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps.
• Communicate new product and service offerings to clients.
• Manage and execute renewals, assessing if the right mix of services exists.
• On-board new clients with the business development team.
• Work with solution architects to scope client projects.
• Identify at-risk clients and develop retention strategies.
• Share client feedback with Ntiva teams to meet expectations.
• Communicate Ntiva service updates to clients regularly.
• Review client invoices monthly with Finance for adjustments.
• Engage with clients with 60+ day past due balances.

Connaissances

Client services

Communication skills

Time management

Problem solving

Organized

Formation

Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field

Outils

ConnectWise

Service management system

Description du poste

Ntiva, Inc. is seeking an Account Manager for the South Central Market to act as a trusted advisor to business clients, driving satisfaction, retention, and revenue growth.

You will build relationships through strategy meetings, align technology roadmaps with business goals, and partner with solution architects to scope new opportunities while leading renewals and monitoring client health. The role emphasizes relationship management over tech delivery, with relocation optional?