Territory Account Manager

Darkhorse Tech; San Antonio (TX); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

401(k) with 4% match

PTO

Dental

Job summary

Darkhorse Tech, a mid-sized MSP focused on the dental IT market, seeks a Territory Account Manager in San Antonio, TX. You will visit current and potential clients, assess needs, present solutions, and close deals with coordination from technical and sales teams to ensure top-quality service.

The ideal candidate communicates effectively, negotiates well, and solves problems. This is a hybrid role with ~75% field time and a base salary around $60,000 plus bonuses, plus medical, 401(k), PTO and

Qualifications

• Must be based out of and work from San Antonio, TX.
• Excellent written and verbal communication in a business environment.
• Ability to multitask and stay organized across multiple projects.
• Strong customer service and problem-solving skills.
• Some technical background and knowledge of IT concepts.

Responsibilities

• Reports Directly to the VP of Sales.
• Analyze client data to identify solutions (VOIP, Cloud, HIPAA, Software).
• Schedule and perform QBRs.
• Resolve conflicts between client and support or billing.
• Prepare proposals for add/move/change work.
• Enhance client relationships and build referral networks.
• Face-to-face client visits and proactive issue resolution.
• Review monthly reports and escalate or solve issues as needed.

Skills

Customer service

De-escalation

Multitasking

Technical background

Problem solving

Interpersonal skills

Communication

Organizational skills

IT concepts

Adaptability

Troubleshooting

Travel readiness

Job description

About Darkhorse Tech

Darkhorse Tech is a medium sized MSP (Managed Services Provider), working predominantly in the Dental Vertical. This company is owned and run by the original founder and after rapidly growing for the last 11 years, the company is looking to have sustainable, slower growth and focus on two key items. First, excellence in service and project delivery and secondly development of people, and process. The field account manager supports both goals. This role is a vital part in the organization and is what allows us to maintain strong relationships with our existing clients and bring on new clients in an area of strength. The Territory Account Manager is required to have a strong work ethic, and personal drive, and sets an example for the rest of the team. This is a fast-paced environment, with successful clients and requires many different skills and abilities to be successful. Darkhorse is looking for energy, enthusiasm, and a person ready to be a part of a great company.

Description

The Territory Account Manager plays a key role in maintaining and strategically expanding the client base of Darkhorse Tech, an IT company specialized in the dental industry. The Territory Account Manager is responsible for: visiting existing and potential clients, identifying cultural "fit", assessing their needs, presenting solutions, and closing deals. The field account manager works closely with the technical and sales teams to ensure high-quality service and project delivery. The ideal candidate for this position has excellent communication, negotiation, and problem-solving skills, as well as a strong knowledge of IT products and services.

Duties and Responsibilities

• Reports Directly to the VP of Sales
• Analyze client data to identify solutions (i.e. VOIP, Cloud, HIPAA, Software, etc.)
• Schedule and perform QBR
• Problem resolution when conflict exists between client and support or billing
• Prepare proposals for add/move/change work
• Enhance client relationships
• Build a network of referral sources
• Face to face drop ins on clients
• Review monthly reports to see escalated ticket volume and proactively engage to solution

Skills and Qualifications

• Must be based out of and work from San Antonio, TX
• Ability to multitask
• Exceptional customer service skills and ability to de-escalate customers when needed
• Some technical background
• Ability to make smart decisions under pressure.
• Great interpersonal skills
• Attention to detail.
• Ability to stay organized while working on numerous projects with different moving parts.
• Familiarity with a variety of IT concepts, practices, and procedures related to technology operations.
• Excellent written and verbal communication skills in a business environment.
• Ability to learn quickly and adapt.
• Ability to think on your feet and troubleshoot tough problems without assistance from others.
• Prolonged periods of sitting at a desk and working on a computer, as well as traveling by car.

This is a hybrid role, and you will be spending approximately 75% of your time in the field.

Benefits

Darkhorse Tech provides a comprehensive suite of benefits. These include, but are not limited to:

• Medical
• 401(k) with 4% match
• PTO
• Dental

Expected Salary: $60,000 plus bonus structure