Tenant Services & Operations Specialist

ACF Property Management, Inc.; Arvada (CO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

ACF Property Management, Inc. is seeking an Administrative Assistant to support daily office operations within our Colorado office. You will handle invoice reviews, tenant communication, service calls coordination, and assist the Asset Manager with vendor follow-ups and reporting.

The role requires strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment. This is an at-will, full-time position based in Colorado.

Qualifications

• Detail-oriented and highly organized.
• Able to multi-task in a fast-paced environment.
• Strong learning ability and adaptability.

Responsibilities

• Invoice Review for forwarding to Property Manager.
• Charge back tenants and coordinate service calls.
• Assist Asset Manager with 3rd party management follow-up (vendor requests, invoices, contracts).
• Manage work order process from receipt to completion, ensure all parties are updated.
• Review security reports and video; Energy Star reporting; review 3rd party reports for irregular notices.
• Request GWO’s for incoming leases/renewals/relocations; pull monthly financials for PM; update vacancy spreadsheets.
• Send RFPs as requested from PM; issue tenant notices for parking lot work, lender inspections, etc.

Skills

Detail-oriented

Multi-tasking

Quick learner

Tools

Fonality

Job description

To provide administrative support to the Denver ACF office

Responsibilities include, but are not limited to:

Maintain office services

• Invoice Review for forwarding to Property Manager
• Charge Back tenants
• Service Calls
• Assist Asset Manager with 3 rd party management follow-up as well as Ohio, Houston and Chicago. Follow up includes but is not limited to: work orders, vendor requests as well as invoices and contracts
• Work Order Process: receiving the work order (Colorado Front desk, assistant or engineer), dispatching the contractor or engineer, confirming the work is complete. Throughout the work order process, it is the Admin Assistant’s responsibility to ensure all parties are included and updated on the process.
• Review all security reports and video
• Energy Star reporting
• Reviewing 3 rd party reports for irregular notices
• Request GWO’s for incoming leases/renewals/relocations
• Pull monthly financials for PM
• Vacancy spreadsheets and updates
• Send RFPs as requested from PM
• Tenant notices (for parking lot work, lender inspections, etc.)

Skills

• Computerized Phone system (Fonality a plus)
• Detail-oriented
• Quick learner
• Ability to multi-task

Please be aware – this list is not fully inclusive

Colorado is an “at will” employment state. This is neither a contract nor any type of agreement for continued employment.

ACF is a property management company focused on high quality neighborhood shopping centers, with locations across the nation.