Tenant Relations Specialist - Housing & Compliance

Four Oaks Family & Children Services; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401k Retirement plan

Growth & Advancement opportunities

Competitive Wages

Excellent paid leave time package

7 paid holidays

Business casual work environment

Educational discounts

Fitness Center Discounts

Job summary

Affordable Housing Network in Cedar Rapids, IA is seeking a Tenant Relations Specialist to support asset and property management services. You will provide internal and external customer support while handling a variety of regular tasks.

You will need a High School diploma or GED, clerical or customer service experience, and proficiency with MS Office (Excel, Word). Strong written and verbal communication, typing, and the ability to prioritize workloads are essential.

Qualifications

• High School diploma or GED; clerical, administrative or customer service experience
• Intermediate MS Office skills including Excel and Word
• Strong written and verbal communication; ability to prioritize workload

Responsibilities

• Process applications for prospective tenants, including background checks and verifications; prepare lease and welcome packets
• Maintain the wait-list for applicants
• File tenant documents; set up new tenant files
• Complete Lease signings and Initial Certifications
• Coordinate apartment readiness with cleaning and maintenance
• Ensure paperwork for move-outs, inspections, keys and disposition is complete
• Provide customer service to tenants and address concerns
• Conduct unit inspections and monitor keys for apartments/buildings
• Produce data for occupancy reporting
• Update tenant lists and show available apartments
• Post apartments for maintenance and inspections
• Prepare and deliver Lease Violations and Courtesy Notices
• Monitor weekly police reports and relay information to the team
• Monitor tenant ledgers, late fees, and Balance Due letters
• Report facility maintenance and repair needs in a timely manner

Skills

Communication

Typing

Time management

Prioritization

Reading comprehension

Customer service

Education

High School diploma or GED

Tools

MS Office

Excel

Word

Job description

Affordable Housing Network in Cedar Rapids, IA is seeking a Tenant Relations Specialist to support asset and property management services. You will provide internal and external customer support while handling a variety of regular tasks.

You will need a High School diploma or GED, clerical or customer service experience, and proficiency with MS Office (Excel, Word). Strong written and verbal communication, typing, and the ability to prioritize workloads are essential.