Tenant Relations Specialist

FOUR OAKS FAMILY AND CHILDRENS SERVICES; Cedar Rapids (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401k Retirement plan

Growth & Advancement opportunities

Competitive wages

Paid leave time

Job summary

Affordable Housing Network is hiring for a full-time housing program coordinator in Cedar Rapids, IA. The role focuses on processing tenancy applications, tenant file management, lease signings, and coordinating apartment readiness with maintenance.

The position emphasizes customer service to tenants, file accuracy, and data reporting to support occupancy and compliance. A high school diploma or GED is required, with strong MS Office skills and good communication abilities.

Qualifications

• High School diploma or GED required.
• MS Office proficiency including Excel and Word.
• Strong written and verbal communication skills.
• Good reading and comprehension skills.
• Ability to prioritize workload and complete tasks in a timely manner.
• Clerical, administrative, or customer service experience preferred.

Responsibilities

• Participating in the processing of all applications for prospective tenants, including criminal background checks, 3rd party verifications, preparation of lease and welcome packets.
• Maintaining the wait-list for applicants.
• Filing of all tenant files and setting up new tenant files.
• Completing Lease signings and Initial Certifications.
• Coordinating apartment readiness process with cleaning and maintenance.
• Ensuring appropriate paperwork for move-outs, inspections, keys, move-out disposition is completed.
• Providing customer service to tenants and coordinating with them on concerns.
• Conducting unit inspections and monitoring keys for apartments and buildings.
• Producing data for occupancy reporting.
• Updating Tenant Lists and showing available apartments to applicants.
• Posting apartments for maintenance and inspections.
• Preparing and delivering Lease Violations and Courtesy Notices.
• Monitoring weekly police reports and reporting relevant information to the team.
• Monitoring tenant account ledgers, accessing late fees, and sending Balance Due letters as needed.
• Reporting facility maintenance and repair service needs in a timely manner.

Skills

MS Office

Excel

Word

Typing

Communication skills

Reading skills

Prioritization

Education

High School Diploma or GED

Job description

Job Location: Cedar Valley Campus - Cedar Rapids, IA

Position Type: Full Time

Education Level: High School Diploma or GED

Salary Range: Undisclosed

Travel Percentage: No Travel required

Job Shift: 1st Shift

Why Work here?

We are more than a team, we are family! AHNI and Four Oaks understand the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve.

As a valued team member, you are eligible for:

• Medical, dental & vision insurance
• 401k Retirement plan
• Growth & Advancement opportunities
• Competitive Wages
• Excellent paid leave time package
• 7 paid holidays
• Business casual work environment
• Educational discounts
• Fitness Center Discounts

What you will do?

• Participating in the processing of all applications for prospective tenants, including all criminal background checks, 3rd party verifications for landlord, income and assets, preparation of lease and welcome packets.
• Maintaining the wait-list for applicants.
• Filing of all tenant files, making sure all paperwork is in the file and setting up of new tenant files.
• Completing Lease signings and Initial Certifications.
• Coordinating apartment readiness process with cleaning and maintenance.
• Ensuring appropriate paperwork for move-outs, inspections, keys, move-out disposition is completed.
• Providing Customer Service to tenants, coordinating with them on concerns and issues.
• Conducting Unit inspections per policy while monitoring keys for apartments and buildings.
• Producing data for Occupancy reporting.
• Updating the Tenant Lists and showing available apartments to applicants.
• Posting apartments for maintenance and inspections.
• Preparing and delivering Lease Violations and Courtesy Notices.
• Monitoring weekly police reports and reports relevant information to the team.
• Monitoring tenant account ledgers, accesses late fees, and sends Balance Due letters as needed.
• Reporting facility maintenance and repair service needs in a timely manner.

Who are we?

At the Affordable Housing Network, we are dedicated to providing affordable housing in our community by offering a wide variety of housing options and locations to call home in the Cedar Rapids area. We strive to develop healthy and vibrant housing communities by connecting our residents with services that meet the needs of a diverse population, including families with children, seniors, and people with disabilities.

Qualifications & Program Information: What you need:

You will need a High School diploma or GEDand previous experience in a clerical, administrative or customer service related position..Additional requirements include:

• Intermediate computer skills in a MS Office environment including Excel and Word
• Strong word processing and typing abilities
• Effective written and verbal communication skills
• Good reading and comprehensive skills
• Ability to prioritize workload and complete tasks in a timely manner