Tenant Experience & Leasing Specialist

FOUR OAKS FAMILY AND CHILDRENS SERVICES; Cedar Rapids (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401k Retirement plan

Growth & Advancement opportunities

Competitive wages

Paid leave time

Job summary

Affordable Housing Network is hiring for a full-time housing program coordinator in Cedar Rapids, IA. The role focuses on processing tenancy applications, tenant file management, lease signings, and coordinating apartment readiness with maintenance.

The position emphasizes customer service to tenants, file accuracy, and data reporting to support occupancy and compliance. A high school diploma or GED is required, with strong MS Office skills and good communication abilities.

Qualifications

• High School diploma or GED required.
• MS Office proficiency including Excel and Word.
• Strong written and verbal communication skills.
• Good reading and comprehension skills.
• Ability to prioritize workload and complete tasks in a timely manner.
• Clerical, administrative, or customer service experience preferred.

Responsibilities

• Participating in the processing of all applications for prospective tenants, including criminal background checks, 3rd party verifications, preparation of lease and welcome packets.
• Maintaining the wait-list for applicants.
• Filing of all tenant files and setting up new tenant files.
• Completing Lease signings and Initial Certifications.
• Coordinating apartment readiness process with cleaning and maintenance.
• Ensuring appropriate paperwork for move-outs, inspections, keys, move-out disposition is completed.
• Providing customer service to tenants and coordinating with them on concerns.
• Conducting unit inspections and monitoring keys for apartments and buildings.
• Producing data for occupancy reporting.
• Updating Tenant Lists and showing available apartments to applicants.
• Posting apartments for maintenance and inspections.
• Preparing and delivering Lease Violations and Courtesy Notices.
• Monitoring weekly police reports and reporting relevant information to the team.
• Monitoring tenant account ledgers, accessing late fees, and sending Balance Due letters as needed.
• Reporting facility maintenance and repair service needs in a timely manner.

Skills

MS Office

Excel

Word

Typing

Communication skills

Reading skills

Prioritization

Education

High School Diploma or GED

Job description

Affordable Housing Network is hiring for a full-time housing program coordinator in Cedar Rapids, IA. The role focuses on processing tenancy applications, tenant file management, lease signings, and coordinating apartment readiness with maintenance.

The position emphasizes customer service to tenants, file accuracy, and data reporting to support occupancy and compliance. A high school diploma or GED is required, with strong MS Office skills and good communication abilities.