Tenant Relations Specialist

Four Oaks Family & Children Services; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401k Retirement plan

Growth & Advancement opportunities

Competitive Wages

Excellent paid leave time package

7 paid holidays

Business casual work environment

Educational discounts

Fitness Center Discounts

Job summary

Affordable Housing Network in Cedar Rapids, IA is seeking a Tenant Relations Specialist to support asset and property management services. You will provide internal and external customer support while handling a variety of regular tasks.

You will need a High School diploma or GED, clerical or customer service experience, and proficiency with MS Office (Excel, Word). Strong written and verbal communication, typing, and the ability to prioritize workloads are essential.

Qualifications

• High School diploma or GED; clerical, administrative or customer service experience
• Intermediate MS Office skills including Excel and Word
• Strong written and verbal communication; ability to prioritize workload

Responsibilities

• Process applications for prospective tenants, including background checks and verifications; prepare lease and welcome packets
• Maintain the wait-list for applicants
• File tenant documents; set up new tenant files
• Complete Lease signings and Initial Certifications
• Coordinate apartment readiness with cleaning and maintenance
• Ensure paperwork for move-outs, inspections, keys and disposition is complete
• Provide customer service to tenants and address concerns
• Conduct unit inspections and monitor keys for apartments/buildings
• Produce data for occupancy reporting
• Update tenant lists and show available apartments
• Post apartments for maintenance and inspections
• Prepare and deliver Lease Violations and Courtesy Notices
• Monitor weekly police reports and relay information to the team
• Monitor tenant ledgers, late fees, and Balance Due letters
• Report facility maintenance and repair needs in a timely manner

Skills

Communication

Typing

Time management

Prioritization

Reading comprehension

Customer service

Education

High School diploma or GED

Tools

MS Office

Excel

Word

Job description

Why Work here?

We are more than a team, we are family! AHNI and Four Oaks understand the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve. As a valued team member, you are eligible for:

• Medical, dental & vision insurance
• 401k Retirement plan
• Growth & Advancement opportunities
• Competitive Wages
• Excellent paid leave time package
• 7 paid holidays
• Business casual work environment
• Educational discounts
• Fitness Center Discounts

What you will do?

As the Tenant Relations Specialist you will be assisting in asset and property management services. This position will provide internal and external customer support while completing a variety of regular tasks as required. Specific responsibilities include:

• Participating in the processing of all applications for prospective tenants, including all criminal background checks, 3rd party verifications for landlord, income and assets, preparation of lease and welcome packets.
• Maintaining the wait-list for applicants.
• Filing of all tenant files, making sure all paperwork is in the file and setting up of new tenant files.
• Completing Lease signings and Initial Certifications.
• Coordinating apartment readiness process with cleaning and maintenance.
• Ensuring appropriate paperwork for move-outs, inspections, keys, move-out disposition is completed.
• Providing Customer Service to tenants, coordinating with them on concerns and issues.
• Conducting Unit inspections per policy while monitoring keys for apartments and buildings.
• Producing data for Occupancy reporting.
• Updating the Tenant Lists and showing available apartments to applicants.
• Posting apartments for maintenance and inspections.
• Preparing and delivering Lease Violations and Courtesy Notices.
• Monitoring weekly police reports and reports relevant information to the team.
• Monitoring tenant account ledgers, accesses late fees, and sends Balance Due letters as needed.
• Reporting facility maintenance and repair service needs in a timely manner.

Who are we?

At the Affordable Housing Network, we are dedicated to providing affordable housing in our community by offering a wide variety of housing options and locations to call home in the Cedar Rapids area. We strive to develop healthy and vibrant housing communities by connecting our residents with services that meet the needs of a diverse population, including families with children, seniors, and people with disabilities.

Qualifications & Program Information: What you need:

You will need a High School diploma or GED and previous experience in a clerical, administrative or customer service related position.. Additional requirements include:

• Intermediate computer skills in a MS Office environment including Excel and Word
• Strong word processing and typing abilities
• Effective written and verbal communication skills
• Good reading and comprehensive skills
• Ability to prioritize workload and complete tasks in a timely manner