Tenant Relations Specialist

Four Oaks Family And Childrens Services; West Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k Retirement plan

Growth & Advancement opportunities

Competitive wages

Paid leave time

7 paid holidays

Business casual work environment

Educational discounts

Fitness Center Discounts

Job summary

Affordable Housing Network is seeking a Tenant Relations Specialist in Cedar Rapids to support asset and property management services and provide internal and external customer support. The role involves processing tenant applications, maintaining wait-lists, and coordinating lease activities.

The position emphasizes strong communication, data accuracy, and collaboration with maintenance and leasing teams. A high school diploma or GED is required, with experience in clerical or customer service

Qualifications

• Must have high school diploma or GED.
• Strong computer skills in MS Office (Excel & Word).
• Excellent written and verbal communication abilities.

Responsibilities

• Process applications for prospective tenants, including background checks and verifications.
• Maintain wait-list for applicants.
• Prepare lease and welcome packets.
• Coordinate apartment readiness with cleaning and maintenance.
• Provide customer service to tenants and address concerns.
• Produce occupancy reports and update tenant lists.
• Post apartments for maintenance and inspections.
• Monitor tenant accounts and issue balance due notices.

Skills

MS Office (Excel & Word)

Typing skills

Written & verbal communication

Reading & comprehension

Prioritization

Education

High School diploma or GED

Tools

Excel

Word

Job description

Why Work here?We are more than a team, we are family! AHNI and Four Oaks understand the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve. As a valued team member, you are eligible for:Medical, dental & vision insurance401k Retirement planGrowth & Advancement opportunitiesCompetitive WagesExcellent paid leave time package7 paid holidaysBusiness casual work environmentEducational discountsFitness Center DiscountsWhat you will do?As the Tenant Relations Specialist you will be assisting in asset and property management services. This position will provide internal and external customer support while completing a variety of regular tasks as required. Specific responsibilities include:Participating in the processing of all applications for prospective tenants, including all criminal background checks, 3rd party verifications for landlord, income and assets, preparation of lease and welcome packets.Maintaining the wait-list for applicants.Filing of all tenant files, making sure all paperwork is in the file and setting up of new tenant files.Completing Lease signings and Initial Certifications.Coordinating apartment readiness process with cleaning and maintenance.Ensuring appropriate paperwork for move-outs, inspections, keys, move-out disposition is completed.Providing Customer Service to tenants, coordinating with them on concerns and issues.Conducting Unit inspections per policy while monitoring keys for apartments and buildings.Producing data for Occupancy reporting.Updating the Tenant Lists and showing available apartments to applicants.Posting apartments for maintenance and inspections.Preparing and delivering Lease Violations and Courtesy Notices.Monitoring weekly police reports and reports relevant information to the team.Monitoring tenant account ledgers, accesses late fees, and sends Balance Due letters as needed.Reporting facility maintenance and repair service needs in a timely manner.Who are we?At the Affordable Housing Network, we are dedicated to providing affordable housing in our community by offering a wide variety of housing options and locations to call home in the Cedar Rapids area. We strive to develop healthy and vibrant housing communities by connecting our residents with services that meet the needs of a diverse population, including families with children, seniors, and people with disabilities.What you need:You will need a High School diploma or GED and previous experience in a clerical, administrative or customer service related position.. Additional requirements include:Intermediate computer skills in a MS Office environment including Excel and WordStrong word processing and typing abilitiesEffective written and verbal communication skillsGood reading and comprehensive skillsAbility to prioritize workload and complete tasks in a timely manner