Tenant Relations Specialist

Henderson Property Management & Real Estate; Henderson (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Ongoing training and development

Team building events

Job summary

A leading property management company is seeking a Tenant Relations Specialist in Henderson, Nevada. This role involves managing tenant interactions, ensuring lease compliance, and maintaining accurate records. The ideal candidate will have strong communication and organizational skills, a high school diploma (GED), and preferably an Associate degree. Proficiency in Microsoft Office and knowledge of Fair Housing laws are essential. Join a passionate team committed to ongoing training and success in property management.

Qualifications

• High school diploma/GED required; Associate degree preferred.
• Must be a fast learner, incredibly organized, and detail-oriented.
• Strong written and verbal communication skills are necessary.
• Knowledge of Fair Housing laws and compliance.
• Proficient with Microsoft Office and Google Docs.
• Experience using Appfolio is preferred.

Responsibilities

• Manage daily interactions with tenants through various communication channels.
• Process and track tenant lease renewals and move outs.
• Enforce lease compliance and ensure accurate tenant payments.
• Oversee rent payments and tenant accounts for accuracy.
• Conduct property walks to verify lease compliance.
• Enforce lease terms and Fair Housing compliance.
• Manage tenant communications and provide personalized service.
• Ensure compliance with Federal, State, and County laws.
• Support other duties as assigned.

Skills

Organizational skills

Effective communication

Knowledge of Fair Housing laws

Proficiency with Microsoft Office

Ability to multitask

MS Office

Google Docs

Appfolio

Education

High school diploma/GED

Associate degree (preferred)

Tools

Microsoft Office

Google Docs

Appfolio (preferred)

Job description

We are seeking a Tenant Relations Specialist to join our growing company. If you are a high-energy individual who wants opportunities to learn and grow, if you are motivated, like being challenged on a regular basis, organized, and have a proven track record for success, we would like to talk with you! You will be supported by a team of professionals in other specialized areas that help make your daily duties as a Tenant Relations Specialist easier.

Responsibilities

• Manage Daily Interactions with tenants using multiple forms of communication (phone calls, text messages, emails, mail, etc.)
• Process and track tenant lease renewals and tenant move outs
• Manage all tenant files with up to date and accurate records
• Oversee rent and tenant payments to ensure accuracy in tenant accounts
• Complete property walks to verify all tenants are within their lease requirements
• Enforce tenant lease compliance
• Oversee Tenant Payments to ensure delinquency standards are maintained
• Heavy phone and email communication and record keeping of all communication
• Provide tenants with personalized service
• Ensure all Fair Housing as well as Federal, State and County laws are followed and enforced
• Other duties as assigned

Qualifications and Skills

• High school diploma/GED required (Associate degree preferred)
• Fast learner, incredibly organized, ability to multitask and detail oriented
• Strong, effective, written and verbal communication skills
• Must work well in a team environmentKnowledge of Fair Housing laws
• Proficient in the use of Microsoft Office and Google Docs
• Experience working with Appfolio is preferred

Company

Henderson Management has been in business since 1994 and is locally owned and operated. Henderson is the largest property management company in Northern Colorado, recognized for our passion, core values, and experience as the authority in property management. As a Character First company, we are committed to always following our character values and doing the right thing. We have a team that works together with built systems and processes in place to help everyone understand their roles and responsibilities. We provide ongoing training with our weekly departmental and company meetings. Light hearted and competitive team that works hard and plays hard with many company team building events throughout the year.

As a Tenant Relations Specialist at Henderson you will be supported by the following specialized teams: