Tenant and Guest Ambassador

Jones Lang LaSalle Incorporated; Dallas (TX); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with matching company-conK

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Dallas, TX is seeking a Tenant and Guest Experience Ambassador to lead the experience strategy for a premier office building. You will blend high-touch hospitality with practical problem-solving, shaping the service culture during a major transformation project.

You will design and execute a hospitality and tenant experience plan, supervise on-site staff, manage communications to minimize disruption, and build relationships with tenants and vendors to ensure

Qualifications

• 3+ years in high-touch hospitality (luxury hotels, clubs, or premium guest services).
• 2+ years of management experience alignment with empowerment.
• High EQ with composure, empathy, and problem-solving under pressure.
• High IQ with strong organizational skills managing competing priorities.
• Polished communication to engage executive tenants and service providers.
• Proficiency with office software, CRM platforms, and tenant-facing tech.

Responsibilities

• Deliver bespoke, high-touch lobby and concierge services to tenants and visitors.
• Supervise on-site hospitality staff and ensure compliance with premium service guidelines.
• Design, launch, and manage a new hospitality and tenant experience strategic plan.
• Manage communications to proactively mitigate construction and renovation impacts.
• Create event calendars and coordinate regular programming, from wellness activities to community events.
• Build strong relationships with key decision-makers and tenant representatives as their go-to advocate.
• Oversee amenity spaces, property app administration, program budgets, and vendor contracts.

Skills

High EQ

Exceptional communication

Organizational skills

Office software proficiency

CRM platforms experience

Tenant-facing technology

Education

Bachelor's degree in hospitality management or related field

Tools

CRM platforms

Tenant-facing technology

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Tenant and Guest Experience Ambassador owns the experience strategy for a premier office building, setting the standard for how occupants and visitors engage with the property. Moving fluidly between high-touch hospitality and sharp problem-solving, you will lead the property's service culture during an active season of building transformation. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. You will have the autonomy to design and grow this program from the ground up, choosing the more inspiring, innovative, and optimistic path on our journey toward success.

Shift Monday to Friday 8:00 am to 5:00 pm

What your day-to-day will look like:

• Deliver bespoke, high-touch lobby and concierge services to tenants and visitors.
• Supervise on-site hospitality staff and ensure compliance with premium service guidelines.
• Design, launch, and manage a new hospitality and tenant experience strategic plan.
• Manage communications to proactively mitigate construction and renovation impacts.
• Create event calendars and coordinate regular programming, from wellness activities to community events.
• Build strong relationships with key decision-makers and tenant representatives as their go-to advocate.
• Oversee amenity spaces, property app administration, program budgets, and vendor contracts.

Required qualifications:

• 3+ years in high-touch hospitality, such as luxury hotels, private clubs, or premium corporate guest services.
• 2+ years of management experience, aligning with our belief that the most effective teams are built when everyone is empowered to thrive.
• High EQ with exceptional composure, empathy, and intuitive problem-solving skills under pressure.
• High IQ with strong organizational skills and the ability to manage competing operational priorities.
• Polished communication skills to move fluidly between executive tenants and service providers.
• Proficiency with office software, CRM platforms, and tenant-facing technology.

Preferred qualifications:

• Bachelor's degree or equivalent experience in hospitality management, communications, or business.
• Experience in a Class-A commercial office environment undergoing active renovation or repositioning.
• Familiarity with tenant-experience platforms and local Dallas market trends.
• A desire to embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career.

This position does not provide visa sponsorship.

Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 80,000.00 - 85,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site -Dallas, TX

Personal benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Purs