Tenant Experience & Property Operations Coordinator

Samuels & Associates; Massachusetts; On-site; USD 55,000 - 65,000; Full time

Job summary

Samuels & Associates in Boston is seeking a sharp, driven Property Administrator to support P12/Lyrik, a landmark mixed‑use development in Back Bay. You will be the operational heartbeat, coordinating admin tasks, document systems, and the day‑to‑day flow between tenants, contractors, and vendors.

The role emphasizes financial oversight (AP/AR, vendor setups, invoices, and monthly reporting) and ensuring contracts stay current. This office‑based position offers growth in a high‑visibility team.

Qualifications

• A Bachelor’s degree is preferred; a background in Real Estate, Business Administration, or a related field is a bonus.
• 1–3 years of hands‑on experience in property management, real estate operations, or a related administrative role.
• A communicator at heart who writes clearly, speaks confidently, and can translate complex instructions into action without missing a beat.
• A natural organizer who can juggle competing priorities in a fast‑paced environment.
• Comfortable and capable with property management software and the Microsoft Office Suite.
• A collaborative and proactive problem‑solver

Responsibilities

• Be the organizational backbone of the Property Management team by managing admin tasks, document systems, and filing structures that keep the property running like clockwork.
• Own the financial pulse: oversee AP/AR, process vendor setups and invoices, enforce budget compliance, coordinate monthly tenant work order billings, and support monthly financial reporting packages.
• Keep contracts and compliance airtight: administer vendor agreements, track renewals and expirations, and ensure all COI documentation stays current and company‑compliant.
• Serve as the go‑to connector for tenants, contractors, and vendors by fielding inquiries, scheduling work, dispatching personnel, and ensuring contractor insurance compliance at all times.
• Champion the tenant experience by managing the Work Order platform, guiding tenants through fit‑out, and maintaining the amenity space calendar.
• Lead weekly property walkthroughs and deliver timely daily and weekly reports to internal teams and third‑party partners.

Skills

Communication

Organization

Problem Solving

Team Collaboration

Education

Bachelor's degree

Tools

Property management software

Microsoft Office

Job description

Samuels & Associates in Boston is seeking a sharp, driven Property Administrator to support P12/Lyrik, a landmark mixed‑use development in Back Bay. You will be the operational heartbeat, coordinating admin tasks, document systems, and the day‑to‑day flow between tenants, contractors, and vendors.

The role emphasizes financial oversight (AP/AR, vendor setups, invoices, and monthly reporting) and ensuring contracts stay current. This office‑based position offers growth in a high‑visibility team.