Tenant Experience Specialist

Medium; Vancouver (WA); On-site; USD 56,000 - 65,000; Full time

Benefits offered by this job

Health benefits including vision and a

Dental coverage

Healthcare spending account

Paid volunteer day

Six personal days

Hybrid/ in-person collaboration

Job summary

Allied is seeking an experienced User Experience Partner to handle broad property administration tasks and ensure high user satisfaction across our portfolio. You will report to the Manager, Portfolio Operations and collaborate with teams to address planned and urgent operational needs.

Responsibilities include handling day-to-day user questions, lease inquiries, and service requests, while maintaining timely property information and filing.

Qualifications

• 2–5 years of experience in a customer-driven administrative role.
• Exceptional customer service skills.
• Strong verbal and written communication and people skills, including a proven ability to build relationships.
• Strong computer skills, with excellent knowledge of MS Excel and MS Word.
• Strong organization and multi-tasking skills.
• Strong communication skills.
• Previous Yardi experience an asset.
• An ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist in the management of all users, dealing with day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
• Assist with the day-to-day management of the portfolio.
• Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
• Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
• Provide a high level of customer service to all clients, colleagues and users requiring assistance.
• Ensure timely completion of all property related information requests and filing.
• Assist in emergency situations.
• Assist property teams with user focused communications, projects and programs.
• Embody and support Allied’s safety and security program.

Skills

Customer service

Communication

MS Excel

MS Word

Yardi

Organization

People skills

Pressure management

Tools

Yardi

MS Office

Job description

Allied is seeking an experienced User Experience Partner to handle broad property administration tasks and ensure high user satisfaction across our portfolio. You will report to the Manager, Portfolio Operations and collaborate with teams to address planned and urgent operational needs.

Responsibilities include handling day-to-day user questions, lease inquiries, and service requests, while maintaining timely property information and filing.