User Experience Partner (Property Administrator)

Allied REIT; Vancouver (WA); On-site; USD 56,000 - 65,000; Full time

Benefits offered by this job

Health benefits including vision and a

Dental coverage

Healthcare spending account

Paid volunteer day

Six personal days

Hybrid/ in-person collaboration

Job summary

Allied is seeking an experienced User Experience Partner to handle broad property administration tasks and ensure high user satisfaction across our portfolio. You will report to the Manager, Portfolio Operations and collaborate with teams to address planned and urgent operational needs.

Responsibilities include handling day-to-day user questions, lease inquiries, and service requests, while maintaining timely property information and filing.

Qualifications

• 2–5 years of experience in a customer-driven administrative role.
• Exceptional customer service skills.
• Strong verbal and written communication and people skills, including a proven ability to build relationships.
• Strong computer skills, with excellent knowledge of MS Excel and MS Word.
• Strong organization and multi-tasking skills.
• Strong communication skills.
• Previous Yardi experience an asset.
• An ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist in the management of all users, dealing with day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
• Assist with the day-to-day management of the portfolio.
• Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
• Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
• Provide a high level of customer service to all clients, colleagues and users requiring assistance.
• Ensure timely completion of all property related information requests and filing.
• Assist in emergency situations.
• Assist property teams with user focused communications, projects and programs.
• Embody and support Allied’s safety and security program.

Skills

Customer service

Communication

MS Excel

MS Word

Yardi

Organization

People skills

Pressure management

Tools

Yardi

MS Office

Job description

Purpose

As User Experience Partner, you will perform a broad range of property administration duties to ensure user experience expectations are met and your assigned properties are performing well.

Reporting to a Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users.

Responsibilities

• Assist in the management of all users, dealing with day‑to‑day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
• Assist with the day‑to‑day management of the portfolio.
• Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
• Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
• Provide a high level of customer service to all clients, colleagues and users requiring assistance.
• Ensure timely completion of all property related information requests and filing.
• Assist in emergency situations.
• Assist property teams with user focused communications, projects and programs.
• Embody and support Allied’s safety and security program.

Qualifications

• 2–5 years of experience working in a customer‑driven administrative role.
• Exceptional customer service skills.
• Strong verbal and written communication and people skills, including a proven ability to build relationships.
• Strong computer skills, with excellent knowledge of MS Excel and MS Word.
• Strong organization and multi‑tasking skills.
• Strong communication skills.
• Previous Yardi experience an asset.
• An ability to work under pressure in a fast‑paced environment.

$56,000 - $65,000 a year

Allied determines individual compensation by work location and other factors, including relevant experience, education and internal equity.

Note: The listed salary range does not reflect total compensation and rewards. We encourage all qualified candidates to apply.

This role is a current vacancy on the Allied team.

Total Rewards and the Employee Experience

At Allied, total rewards are designed with the same perspective that shapes our operations. They are intended to support sustained contribution, creativity and a genuine sense of ownership in the work we do.

• Shared financial success and an ownership mindset Eligible employees participate in performance‑based bonus programs and a retirement savings program, with the option to invest in traditional funds or Allied units. This approach aligns individual effort with Allied’s long‑term performance and reinforces a sense of ownership at every level of the organization.
• Intentional presence and time off In addition to vacation, employees receive six personal days and half‑days before statutory holidays. Allied supports flexibility while maintaining a strong, in‑person culture. This reflects how we collaborate most effectively and how we operate as a business.
• Health, wellbeing and support Comprehensive, company‑paid health benefits include vision and dental coverage, along with a healthcare spending account. An employee assistance program is available to provide confidential support when it is needed.
• Growth through leadership and exposure Allied believes in leadership at every level. Employees are encouraged to contribute beyond the boundaries of their role, collaborate across disciplines and develop a broad understanding of the business. For those drawn to real estate, this includes uncommon exposure to how buildings, organizations and cities evolve through hands‑on experience and shared responsibility.
• Professional development grounded in practice Learning at Allied is both formal and experiential. Ongoing professional development and a mentorship program support growth through structured learning and day‑to‑day engagement with experienced colleagues across the organization.
• Purpose and connection beyond work Each year, employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful to them, reflecting our belief that contribution extends beyond the workplace.

Additional Information

We value human connection and experience. While Allied uses technology, including AI‑enabled tools, to support administrative efficiency, all screening, assessment and hiring decisions are made by people.

We are committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity and inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability and socioeconomic background. Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenants, partners and communities. All qualified candidates are encouraged to apply.

We strive to provide an accessible recruitment experience and welcome reasonable accommodation requests at any stage of the recruitment process. Please reach out to [e-mail] if support is needed.

We look forward to receiving your application.