Tenant Experience & Property Operations Coordinator

UG2 LLC; San Jose (CA); On-site; USD 45,000 - 48,000; Full time

Job summary

UG2 LLC is seeking a Project Coordinator to support tenant-related administrative operations in San Jose, CA. You will handle rent collection, service request triage, lease reporting, and coordination of events, while staying organized and responsive.

Responsibilities include acting as the main tenant contact, maintaining logs, generating monthly lease/compliance reports, onboarding vendors, and coordinating special events with internal teams and vendors.

Qualifications

• Minimum of one year of customer service or tenant services experience.
• Strong written and verbal communication skills.
• High proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines under pressure.
• Excellent organizational skills and attention to detail.
• Professional demeanor with a strong sense of accountability and initiative.

Responsibilities

• Serve as the primary point of contact for tenants regarding administrative matters.
• Coordinate and manage rent collection processes, ensuring accurate records and timely payments.
• Triage tenant service requests, prioritize issues based on urgency, and dispatch appropriate personnel or vendors.
• Maintain service request logs and assist in tracking resolution timelines.
• Assist in generating monthly reporting for lease compliance, rent payments, and tenant service metrics.

Skills

Customer service

Communication

Organizational skills

Prioritization

Detail oriented

Tools

Microsoft Office

Excel

Job description

UG2 LLC is seeking a Project Coordinator to support tenant-related administrative operations in San Jose, CA. You will handle rent collection, service request triage, lease reporting, and coordination of events, while staying organized and responsive.

Responsibilities include acting as the main tenant contact, maintaining logs, generating monthly lease/compliance reports, onboarding vendors, and coordinating special events with internal teams and vendors.