Tenant Experience & Operations Coordinator

Piedmont Office Realty Trust, Inc.; Irving (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

Piedmont Office Realty Trust, Inc. is seeking a Tenant Service Coordinator to support a city-wide portfolio. You will handle reception, tenant requests, contract administration, and work-order systems.

You’ll assist with reporting and maintain tenant relations, while providing backup support to property management and coordinating office operations. Ideal candidates have strong customer service skills, proficiency in Microsoft Office, and the ability to manage multiple tasks in a fast-paced

Qualifications

• Two years of customer service experience required.
• Property management experience preferred.
• High School degree or equivalent required; college degree preferred.
• Proficiency in Microsoft Office.
• Real estate software experience preferred.
• Excellent phone, verbal and written communication skills.
• Must be a self-starter, self-disciplined, and highly organized.
• Routine travel for two to three days annually to company-wide meetings.

Responsibilities

• Tenant Support: manage the tenant system (Angus), dispatch work orders, train tenants and employees, monitor reports and complete work orders.
• Respond to tenant requests, determine urgency, create work orders, and consult with property management.
• Enter tenant requests outside the system and track completion times.
• Coordinate day-to-day tenant communications and after-hours contractor notifications.
• Maintain tenant contact lists and coordinate vendor service dates.
• Manage conference room scheduling and office supplies, setup, and appearance.
• Contract Administration: assist in vendor contract prep, routing, and documentation.
• Prepare and track contracts, ensure required docs are received, and route for execution.
• Record-keeping in accordance with policy.
• Reporting: pull and review tenant system reports with Property Manager.
• Maintain monthly security/access reports and update the access database.
• Other: greet visitors, support Regional/General/Property Manager with tasks, office filing, mail handling, and IT troubleshooting.

Skills

Customer service

Microsoft Office

Verbal communication

Written communication

Self-starter

Organized

Team-oriented

Dependable

Education

High School diploma or equivalent

2-4 year college degree preferred

Tools

Real estate software

Job description

Piedmont Office Realty Trust, Inc. is seeking a Tenant Service Coordinator to support a city-wide portfolio. You will handle reception, tenant requests, contract administration, and work-order systems.

You’ll assist with reporting and maintain tenant relations, while providing backup support to property management and coordinating office operations. Ideal candidates have strong customer service skills, proficiency in Microsoft Office, and the ability to manage multiple tasks in a fast-paced